Sergiu Nicolau

Experience

• 

  Oracle Corporation

  Apr 2006 - Dec 2007

  Contract Renewal Specialist - Software

  Mantaining contact with existing Customers, Support Contract Renewals, Contracts amounts calculations, Issuing Quotes (Renewal Proposals), updating information in the System, solving Customer's Quieries etc.

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  Real,- Hypermarket Romania

  Dec 2007 - Jun 2010

  FRESH FOOD DEPARTMENT MANAGER

  Managing Fresh Food Departments at real,- - member of Metro Group AG, one of the world's leader in retail.

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  Oracle

  Jul 2010 - Aug 2019

  * Assisted Local CSM (Customer Success Manager) in daily job on Top 3 Telecom Russian Customers (Vimpelcom, Mobile TeleSystems aka MTS & MegaFon);* System maintenance of allocated territory Customers contracts base;* Prepared budgetary offer and maintained Customer Map: annual contract base split by product types; on-time quote preparation and renewal negotiation; performing and tracking any changes to the contract base on Customer/CSM request;* Technical Assistance on critical SR's involving TAM (Technical Account Manager) and KAD (Key Account Director) allocated to designated top accounts;* Cross-LoB cooperation on issues raised by the Customer: Legal - on contracts drafting issues; Finance Depts on Invoices and Billing Terms matter;* Periodical visit to the Customers together with CSM etc. Show less I was handling allocated support renewal contract base for Top Customers handled in GRSC (Global renewals Service Center). Main tasks were (but not limited to):* Advance Account Mapping Customers on Key Decision makers and providing annualized support amounts in a timely manner;* Providing in advance budgetary situation for renewal planning;* Customer Data Management;* Support Renewal Contracts base management;* Seeking solutions to educate Customers for on-time renewal;* Processing non-standard requests from allocated contract base Customers engaging all needed Department under internal corporate policy etc. Show less

  • Customer Success Management Support Sales Representative

    Jun 2016 - Aug 2019

  • Senior Support Sales Executive

    Jan 2013 - May 2016

  • Support Renewals Manager CIS&Baltics

    Aug 2011 - Jan 2013

  • Support Renewals Specialist

    Jul 2010 - Aug 2011
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  Microsoft

  Jun 2020 - now

  * Services Account Management for designated area. Working with partners from EE&CIS area. Single point of contact on guidance & collaboration on strategic cloud priorities for the partner;* Cloud Enablement proactive initiatives, assisted by PTCs (Partner Tech Consultants), on products sales enablement, internal development or customer projects implementations that grow mutual business: from development of partner billing portal to global support centers establishment or big customer implementations;* Technical support orchestration: escalations, monitoring & proactive analyses to unveil points to improve & develop;* Trusted advisor: by identifying cloud growth opportunities based on partner business needs and goals & coordinating internal MS resources to support partner business needs;* Structured communication with the right Stakeholders on reviews (monthly or as needed; Services Delivery Planning & reviews; adjustment & identification of additional digitalization needs) Show less

  • Customer Success Manager

    Jun 2022 - now

  • Partner Success Account Manager

    Jun 2020 - May 2022