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Mrinal Talukdar

Mrinal Talukdar

Customer Service Associate

Followers of Mrinal Talukdar263 followers
location of Mrinal TalukdarFrisco, Texas, United States

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  • Timeline

  • About me

    Tier 1 AppOps / Application Monitoring / Helpdesk Manager Fiserv

  • Education

    • Ramakrishna Mission vidyapith

      1989 - 1997
      Bachelor's degree

    • St. Xavier's College (Autonomous), Kolkata

      -

    • West Bengal University of Animal and Fishery Sciences

      1999 - 2004
      Bachelor of Veterinary Science & Animal Husbandry Veterinary Sciences/Veterinary Clinical Sciences, General

  • Experience

    • Wipro Bpo Solutions Limited

      Jan 2005 - Feb 2007
      Customer Service Associate

    • Fiserv

      Jan 2009 - now

      • Manager Application Support

        Feb 2024 - now

      • Team Lead Project Management

        Apr 2018 - Feb 2024

      • Project Management Associate

        Jan 2012 - Apr 2018

      • Sr. Business Associate

        Jan 2009 - Dec 2011

  • Licenses & Certifications

    • PRINCE2 Agile® Foundation & Practitioner

      AXELOS Global Best Practice
      Mar 2020

    • ITIL® Intermediate Certificate in IT Service Operation

      PeopleCert
      Sept 2018

    • ITIL® Foundation Certificate in IT Service Management

      PeopleCert
      Dec 2011