Kritatee Bulsook

Experience

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  Stratus Computer

  Jul 1995 - Jun 1996

  Software Engineer

  • Participated in a project to develop STREAMS-based TCP/IP software stack for Stratus Virtual Operating System (VOS) on the company’s proprietary fault tolerant minicomputer systems in the areas of cross-platform software migration and quality assurance automation• Ported the Internet Control Message Protocol networking utility, Ping, from the native HP-UX C implementation to VOS utilising proprietary variance of the standard C programming language and libraries• Developed quality assurance software tools using C, Perl, and a proprietary scripting language to automate aspects of testing processes• Planned and conducted testing activities, and reported results to the group for quality improvement Show less

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  Marble Associates

  Oct 1997 - Feb 1998

  Research Associate

  • Participated in the design and implementation of a Laboratory Information Management System (LIMS) using Perl programming language and Oracle relational database management system for a bioinformatics research project at the Arcadia National Laboratory as a proof of concepts to be reviewed against the needs of the scientific community• Designed and developed a web-based application for administering the LIMS using Perl programming language• Conducted research through coordination with the project owner on the processes of bioinformatics research laboratory, for background information as well as detailed workflows required for the design of functional as well as operational behaviour of the LIMS• Administered the system running on SunOS on Sun SPARC platform Show less

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  GTE Internetworking

  Mar 1998 - Jun 1998

  Software Engineer

  • Designed and implemented a prototype web site integrity verification tool in Perl programming language for the Internetworking Support Group• Became an area expert on the iCat electronic commerce software suite; designed and conducted training courses on the use of iCat software suite• Conducted studies and audits of proprietary applications and produced detailed support and trouble shooting documentation for first-level customer support personnel• Coordinated the resolution of technical issues between first-level customer support and software development groups; acted as an intermediary for the training of first-level support personnel Show less

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  Context Integration

  Apr 2000 - Mar 2001

  Consultant

  • Provided web application solution consulting to a top-tier player in the music and entertainment industry utilising Rational Unified Process throughout the life of the project• Engaged with clients’ senior managers; conducted requirement collection and analysis activities; produced requirement, architecture, and design specifications and documentation utilising Unified Modeling Language• Managed project change and communication as well as client expectations during the development, testing, and transition cycles of the project• Implemented web-based application using Java 2 Enterprise Edition and other technologies including Verity Search Engine, Java Database Connectivity, Procedural Language/Structured Query Language, and Oracle relational database management system Show less

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  Magnus Management Consultant

  Jun 2001 - Mar 2003

  Consultant

  • Spearheaded the e-business consulting unit with primary focus in the area of automated electronic data exchange for the retail industry• Provided solution consulting and system integration services; coordinated product development with offshore development centre; and managed product deployment through system transition to customers• Designed and organized comprehensive product trainings; single-handedly provided technical support and maintained close customer relationship and satisfaction for over sixty customers• Developed proof of concept; conducted technical demonstrations and information sessions for identified leads Show less

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  Thomson Reuters

  Jul 2003 - Feb 2009

  • Led the business unit’s Bangkok project management team of consisting of five project managers in the execution of global software development and infrastructure integration programme with capital expenditures upward of several million pounds per annum and comprising over eighty resources• Ensured programme and change communications are handled consistently and coherently between interacting parties in the United States, the United Kingdom, Singapore and Hong Kong to coordinate programme efforts• Managed third-party projects and relationships worth in excess of one hundred thousand pounds per annum• Facilitated annual programme budget planning• Assembled Bangkok-based project management team for the business unit; oversaw annual performance appraisal and professional development of direct reports• Provided organizational and project management leadership, guidance, and mentoring to project management team members Show less • Managed several concurrent software development projects comprising between four and eight engineers, with durations varying from two to six months• Managed project issues and risks; coordinated with the Project Management Office and Process Improvement Team in post-mortem analyses of project performance and in defining future improvement actions• Coordinated with the Product Manager to define functional and release roadmaps and associated projects• Coordinated global product launch with relevant teams situated across the globe• Promoted and collaborated with the Software Process Improvement Team on the formalization and adoption of the CMMI framework into software configuration management, requirement management and risk management processes Show less • Led a team of software engineers, quality assurance engineers and product support consultants on a successful mission to transfer knowledge, expertise, and ownership of the company’s strategically important financial information products from a US-based development centre• Coordinated with the Product Manager to define functional and release roadmaps and associated projects; managed software development projects to meet the defined roadmaps applying software development life cycle, methodologies, and processes• Interfaced with business unit managers to provide status reports, technical analyses, and reviews of key issues and risks• Provided leadership; mentored junior members in the team in technical areas as well as in areas relevant to professional and personal development Show less

  • Senior Project Manager

    Jan 2006 - Feb 2009

  • Project Manager

    Feb 2005 - Dec 2005

  • Senior Software Engineer

    Jul 2003 - Feb 2005
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  Bangkok Bank PCL

  Oct 2009 - Feb 2012

  Vice President - Information Technology Division

  • Reported to the Chief Information Officer; reviewed portfolio and project management practice and provided a strategy recommendation and actions required to bring the capability and maturity in line with international standard• Analysed contact centre and voice over IP telecommunication trends and technologies; developed business vision and strategies to senior management• Managed contact centre vendor project with budget of over 120 million baht; reported to the President and the Information Technology Steering Committee• Engaged with contact centre vendors in procurement life cycle from initial engagement to proposal evaluation• Analysed and assessed existing organisation structure of the division for strategic alignment and its effectiveness in executing current and future business needs; provided recommendation for future transformation• Conducted review of retail banking operations; analysed relationship between service levels and the information technology support and services to determine areas for improvement Show less

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  Convergence Team

  Feb 2012 - Aug 2013

  Country Manager

  • Reported to the Chief Executive Officer on all aspects of Thailand business operation• Managed profit and loss accounts; coordinated with the Chief Operating Officer on overall financial health of the enterprise• Handled all aspects of human resource activities from recruitment, performance appraisal, capability development, and remuneration review• Led the company’s sale activities; engaged with key customer stakeholders; jointly identified strategic needs and operational requirements; aligned sales and consulting operations to meet expectation• Managed partners and subcontractor relationships• Assessed internal operational practice; instituted improved core operating values and principles; developed and planned improvement activities Show less

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  PwC South East Asia Consulting

  Jul 2014 - Nov 2022

  Senior Manager | Digital Transformation
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  I&I Group PLC. - iiG

  Jan 2023 - Feb 2024

  Chief Operating Officer
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  PwC South East Asia Consulting

  Mar 2024 - now

  Director