Roberto Lopreto

Experience

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  Sprint Store By Wireless Evolution

  Aug 2012 - Dec 2013

  Sales Representative

  Sales representative for Sprint authorized dealer (kiosk) located inside Fiesta Mall in Mesa, Arizona.

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  T-Mobile

  Jan 2013 - Dec 2017

  Retail Store Manager

  • Infuse the team with a serious passion for our products and our mission.• Stay current on all our products, services, and promotions. Help the team do likewise.• Ensure customers get everything they need to make their experience unforgettable.• Helping the team go the extra mile for their customers. Whole solutions every time.• Greet customers and check them into the queue, manage wait times.• Source talent and develop the stores team through ongoing coaching and recognition.• Manage and handle discounts/store credits to keep customers happy when appropriate.• Delegate duties to maintain store presence. Show less

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  AT&T

  Dec 2017 - Dec 2018

  Retail Sales Consultant (Business SME)

  • Handle customer requests, questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one visit resolution.• Make recommendations and offer alternative solutions where appropriate with the objective of retaining customer's business. • Handle business transactions in connection with activation of new customer accounts on a computer and mobile terminal. • Continually seek and maintain broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the retail store locations to sell products, services, and promotions. • Utilize various systems and tools to initiate to assist customers to sell products and services offered by the company and partners. Which include but not limited to DIRECTV, AT&T U-Verse (TV, Home Phone & Internet), and CenturyLink.• Assist management with receiving and displaying inventory, training new employees. Perform other duties as assigned by management.• Administer system functions on all opening, closing, and balancing procedures according to guidelines. Show less

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  GoDaddy

  Aug 2018 - Jan 2019

  Hosting Sales & Support Consultant

  • Build rapport with customers while multi-tasking and following a consultative sales approach. No scripts!• Sell GoDaddy products and services via inbound phone calls while meeting daily and monthly performance targets.• Learn all products and services to become a GoDaddy expert providing solutions based on customer goals.• Resolve technical issues related to any GoDaddy Hosting service, FTP clients, cPanel, WordPress, Plesk, MySQL and more while navigating through multiple systems.

• 

  Verizon

  Jan 2019 - now

  Inspire a sales team and create exceptional customer experiences in and out of my retail store. I help inspire my store team and develop the best sales specialists, from driving sales targets to financials and store merchandising. Creating a superior in-store experience that make customers feel good about our brand and solutions, helping them choose our wireless products and services.Assist representatives resolve customer issues and assisting with customer transactions.Inspire, train, and coach my team to deliver an exceptional customer experience.Identify selling skill gaps, then create and implement development plans to help meet and exceed sales metrics and assigned quotas.Lead store operations (i.e., analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality).Monitor inventory by restocking shelves with product, maintaining device security, and managing store cleanliness.Managing store merchandising and planogram compliance in accordance with company guidelines and expectations.Completing store opening and closing activities. Show less

  • Solutions Manager

    May 2021 - now

  • Solutions Specialist

    Jan 2021 - May 2021

  • Solutions Specialist

    Jan 2019 - Jan 2021
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  Kiche Lux Cleaning & Disinfecting LLC

  Aug 2021 - now

  Company Owner

  Commercial and residential cleaning service. The company provides cleaning for public spaces such as offices, retails spaces, hotels, and stadiums.

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  US Army

  Jan 2022 - now

  • Perform basic communication functions and operates platoon communications equipment. • Collect and report tactical information as member of combat, reconnaissance patrol. • Always treat people with dignity and respect. • Earn and build the trust of fellow Soldiers, civilians, peers, families, leaders, and the public.• Set the highest standards. Hold myself and everyone in the organization accountable for maintaining them.• Communicate horizontally and vertically, openly, transparently, and continually.• Mentor, evaluate, and recognize the team members honestly and fairly.• Read and reflect on the Army profession, branch, organization, and mission.• Maintain balance by devoting time to my family and community.• Have fun by embracing responsibilities with enthusiasm and optimism. Show less •Attended and graduated from the Army Basic Airborne Course•Prepare to make a parachute jump, and land safely. Tain on a mock door and the lateral drift apparatus.•Team effort or “mass exit” training. Training excels to the 34-foot towers, the swing landing trainer (SLT), the mock door for mass exit training, and the suspended harness. Completing individual skill training to building team effort skills.•Successfully complete 5 airborne jumps from a C130 or C17 airplanes. Successfully demonstrate 5 Parachute Landing Falls to avoid risk of injury. Show less

  • Arctic Airborne Infantry

    Jul 2022 - now

  • Airborne Trainee

    Jun 2022 - Jul 2022

  • Army Basic/Advanced Trainee

    Jan 2022 - Jun 2022