Daniel W

Experience

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  Sonata Software

  Jul 2016 - Apr 2024

  Customer Success

  functional and efficient Problem, Change\Incident Management experience, primarily in Business Operations & Program Management across service level organizations.Certified Azure Consultant for better handholding of clients in transition through technical and insightful data driven knowledge sharing.Worked as Enterprise Resource Management, Business Customer Relationship Management & Enabling partner organizations to achieve a Microsoft Partner Network competency.Developing Effective Solutions for Customer Needs-Patterns & Practices collaborating with Presales Engineers, Product Specialists & Technical Evangelists. Extensive experience with different heterogeneous source systems like Market Research, Delivery & Relationship Management along with Product & Process training.Worked as a single point of contact for A to B escalation requests making sure customer’s demands are met with maximum accountability in lieu with Stake Holders and partners which helped in renewing yearly contracts evidently. Ability to develop a professional rapport with co-workers\partnering teams and clients through effective communication and coordination. Strong interpersonal and communication skills combined with self-motivation, responsible initiative and an excellent team player.Developed strategies, policies and procedures consistent with the business requirements and vision while effectively adhering to data integrity, security & limiting liability. Show less

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  Marlabs Inc.

  Jul 2018 - Apr 2024

  Technical Manager
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  Eli Lilly and Company

  Nov 2019 - now

  Consultant