Poonam Bhandari

Experience

• 

  HCLTech

  Jan 2010 - Nov 2012

  Data Analyst

  As a Data Analyst part of Business intelligence & analytics (BIA) handling high-level escalations for British Telecom and saving revenue for HCL.

• 

  Genpact

  Dec 2012 - Jan 2020

  Process Developer - Assistant Manger

  GE Global Operations taking care of the USA Govt. portfolio B2B Collection and assisting the team. Ensuring that all the parameters like PD+PPD, cash/UAC, and customer demands are met with accuracy.Responsibilities - Accounts Receivable Management, Team management, MIS reporting, stakeholders management, Process Management with Accuracy & Quality.Compliance -driving adherence in the team per guidelines from the G BPM Compliance team.

• 

  Genpact

  Apr 2021 - now

  Taking care of AR and Cash application team for a Global leading design, engineering, and manufacturing company that sells product solutions in the global market. Locations - NA, SA, EU & AsiaResponsibilities- Credit Management, Portfolio Management, Bad debt reserve, PWC audit, Payment forecast, team management, provide heads up for any bottleneck, hiring, training & mentoring along with plan learning solutions.Ensure all customer SLAs are met and improve cash flow. Involved in several projects like UAC & aged receivable reduction, AR project, RPA for billing, and electronic mode of payment to increase cash flow. Show less

  • Senior Manager

    Aug 2023 - now

  • Operations Manager

    Apr 2021 - Jul 2023