David Clark

Experience

• 

  Goodman Networks

  Oct 2010 - Mar 2012

  Network Operations Supervisor

  • Responsible for oversight in and supervision of NOC techs performing remote monitoring and maintaining the integrity of the network and its vital elements. • Monitor all factions within the network which include base stations, voice mail systems and CDMA platforms.• Create and update outage notifications for network issues.• Track daily and shift activities.• Assist corporate security, call center and emergency personnel as needed.• Participate in the training of new NOC personnel. Show less

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  VIRTBIZ Internet Services

  Mar 2012 - Mar 2016

  Techincal Support Analyst

  • Data center services• Power management• Client relations

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  TEKsystems

  May 2012 - Jul 2013

  IT Operations Analyst

  • Provided critical support for the Incident Management process.• Managed all Critical Incident management calls in the TXU Energy IT organization.• Worked with the on-call IT Operations manager and level two support resources to resolve critical incidents. • Engaged outsourced vendors as necessary to resolve incidents related to equipment or services support by those vendors. • Worked closely with the business operations team to monitor and report issues with the contact centers and to facilitate the quick resolution of incidents degrading the overall customer experience for TXU Energy customers. Show less

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  Vistra Energy

  Jul 2013 - Apr 2018

  IT Operations Manager

  • Coordinated Infrastructure Change activity in sizable landscape to avoid induced outage and business impact, which resulted in lowering critical incidents and failed changes.• Leveraged reduced resources in combining synergistic responsibilities increasing coverage and support to the end user and business critical environments.• Implemented restructured Managed Service Provider (MSP) contract to reduce expense, achieve increase proficiency.• Transitioned fully staffed 24x7 Technology Command Center to an on-call Major Incident Management service, reducing cost and response time.• Streamlined ITIL service delivery to adapt to reduced resource footprint, increasing service efficiency and speed to resolution (MTTR).• Revamped Problem Investigation methodology workflow increasing root cause identification accuracy and permanent resolution implementations resulting in environmental stabilization.• Facilitated Operational Readiness program to evaluate project developments for operational supportability ensuring adherence to enterprise infrastructure standards enabling deployments of new services to business users that provided value and stability. • Increased proficiencies with Infrastructure organization through daily operations huddle to provide status and awareness to enterprise. Show less

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  TEKsystems

  Apr 2018 - Jan 2019

  Cloud Change Manager
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  Splunk

  Jan 2019 - now

  Cloud Change Manager