Deep Enrich
Zaidan Umar
862 followers
Cambridge, Inglaterra, Reino Unido
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About me
IT Support Manager at Bridge Partners
Education
International Indian Public School, Riyadh
2002 - 2016
Birla Institute Of Technology and Science, Pilani Dubai
2016 - 2020Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering
Cardiff University / Prifysgol Caerdydd
2021 - 2022Master's degree Computing and IT management Distinction
Experience
Bridge Partners
Oct 2022 - now- Provide on-site IT support across various locations in the Cambridge/London area, enhancing client satisfaction and operational efficiency.- Manage client relationships and coordinate with teams on projects and security initiatives, aligning with strategic goals.- Recognized for strong performance and leadership; additionally assigned responsibilities as Technical Account Manager and Service Delivery Manager, handling complex portfolios including a major biotech firm and a venture capital fund. Currently leveraging these experiences to foster deeper client engagement and strategic oversight. Show less
Information Technology Support Manager
Jan 2024 - nowSenior Service Desk Engineer
Aug 2023 - Jan 2024Service Desk Engineer
Oct 2022 - Aug 2023
Licenses & Certifications
- View certificate
Microsoft Certified: Azure Network Engineer Associate
MicrosoftJan 2023
- View certificate
Microsoft Certified: Azure Solutions Architect Expert
MicrosoftNov 2023 
Exceptional Service Skills for Technical Support
Hamilton MercerNov 2023- View certificate
Microsoft 365 Certified: Enterprise Administrator Expert
MicrosoftSept 2023 - View certificate
Microsoft Certified: Azure Administrator Associate
MicrosoftOct 2023 - View certificate
Microsoft 365 Certified: Endpoint Administrator Associate
MicrosoftSept 2023 - View certificate
Microsoft 365 Certified: Fundamentals
MicrosoftJun 2023
Languages
- enEnglish
- hiHindi
- urUrdu
- kaKashmiri
- arArabic
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