Zaidan Umar

Zaidan Umar

Followers of Zaidan Umar862 followers
location of Zaidan UmarCambridge, Inglaterra, Reino Unido

Connect with Zaidan Umar to Send Message

Connect

Connect with Zaidan Umar to Send Message

Connect
  • Timeline

  • About me

    IT Support Manager at Bridge Partners

  • Education

    • International Indian Public School, Riyadh

      2002 - 2016
    • Birla Institute Of Technology and Science, Pilani Dubai

      2016 - 2020
      Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering
    • Cardiff University / Prifysgol Caerdydd

      2021 - 2022
      Master's degree Computing and IT management Distinction
  • Experience

    • Bridge Partners

      Oct 2022 - now

      - Provide on-site IT support across various locations in the Cambridge/London area, enhancing client satisfaction and operational efficiency.- Manage client relationships and coordinate with teams on projects and security initiatives, aligning with strategic goals.- Recognized for strong performance and leadership; additionally assigned responsibilities as Technical Account Manager and Service Delivery Manager, handling complex portfolios including a major biotech firm and a venture capital fund. Currently leveraging these experiences to foster deeper client engagement and strategic oversight. Show less

      • Information Technology Support Manager

        Jan 2024 - now
      • Senior Service Desk Engineer

        Aug 2023 - Jan 2024
      • Service Desk Engineer

        Oct 2022 - Aug 2023
  • Licenses & Certifications

    • Microsoft Certified: Azure Network Engineer Associate

      Microsoft
      Jan 2023
      View certificate certificate
    • Microsoft Certified: Azure Solutions Architect Expert

      Microsoft
      Nov 2023
      View certificate certificate
    • Exceptional Service Skills for Technical Support

      Hamilton Mercer
      Nov 2023
    • Microsoft 365 Certified: Enterprise Administrator Expert

      Microsoft
      Sept 2023
      View certificate certificate
    • Microsoft Certified: Azure Administrator Associate

      Microsoft
      Oct 2023
      View certificate certificate
    • Microsoft 365 Certified: Endpoint Administrator Associate

      Microsoft
      Sept 2023
      View certificate certificate
    • Microsoft 365 Certified: Fundamentals

      Microsoft
      Jun 2023
      View certificate certificate