Connor Fleming Neiderer

Connor Fleming Neiderer

ADA Program Coordinator

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location of Connor Fleming NeidererChesapeake, Virginia, United States

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  • Timeline

  • About me

    Director, Strategic Customer Solutions at BriteCore

  • Education

    • Thomas Jefferson High School for Science and Technology

      2004 - 2008
    • Virginia Commonwealth University

      2016 - 2020
      Master’s Degree Clinical/Medical Social Work
    • University of Virginia

      2008 - 2012
      Bachelor of Arts (B.A.) Psychology

      Activities and Societies: President, Hoos in Treble (University A Cappella Group; 2011-2012) Member of Hoos in Treble A Cappella Group 2008-2012 Member of University of Virginia Club Cross Country (2009-2011) Member of University of Virginia Varsity Cross Country and Track (2008-2009)

  • Experience

    • Inova Health System

      Sept 2012 - Aug 2013
      ADA Program Coordinator

      Assisted in developing, implementing and monitoring a system-wide Americans with Disabilities Act (ADA) compliance program to ensure equal access to Inova Healthcare System’s services as required under the ADA and Section 504 Equal Access laws.Researched the unique needs of various populations with disabilities that informed the development of a customized disability screening workflow in Inova’s electronic medical record system. Developed a curriculum and trained hospital staff on appropriate documentation of ADA-compliant services in the electronic medical record system. Show less

    • Anuban Na Nakhon Utit School

      Oct 2013 - Sept 2014
      English Teacher

      Taught English (TESOL certified) to students in rural southern Thailand.Gained cultural competence and developed relationships with Thai students, parents, and colleagues.

    • PublicRelay

      Mar 2015 - May 2016
      Media Analyst

      Analyzed broadcast, print, and social media coverage for clients in the energy and health care industries.Synthesized large data sets to compile quarterly reports for clients; presented key findings and trends.Empowered clients to proactively shape their brand narratives in the media with data-driven analysis.

    • Fairfax County Public Schools

      Aug 2017 - May 2018
      School Social Work Intern

      Performed sociocultural assessments for students eligible to receive special education services.Implemented the Check & Connect mentoring program, an evidence-based intervention for students with significant attendance issues. Co-facilitated an evidence-based mindfulness program for students with anxiety.

    • BriteCore

      Jul 2018 - now
      • Director, Strategic Customer Solutions

        Sept 2023 - now
      • Manager, Customer Support

        Feb 2023 - Sept 2023
      • Customer Support Team Lead

        Nov 2021 - Feb 2023
      • Senior Customer Success Manager

        Jan 2021 - Nov 2021
      • Customer Support Specialist - Tier 2

        Sept 2019 - Dec 2020
      • Customer Support Specialist

        Jul 2018 - Sept 2019
    • OAR of Richmond

      Aug 2019 - Aug 2020
      Intern

      Developed and implemented a process-oriented therapy group for women in Henrico County Jail West.Conducted intake assessments and prepared person-in-environment summaries for new clients.Compiled and disseminated a printed resource packet for incarcerated clients with information on local housing, employment, mental health, and substance abuse services.

  • Licenses & Certifications

    • TESOL