Connor Fleming Neiderer

ADA Program Coordinator

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Chesapeake, Virginia, United States

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Timeline
About me
Director, Strategic Customer Solutions at BriteCore
Education
- Thomas Jefferson High School for Science and Technology
  2004 - 2008
- Virginia Commonwealth University
  2016 - 2020
  Master’s Degree Clinical/Medical Social Work
- University of Virginia
  2008 - 2012
  Bachelor of Arts (B.A.) Psychology
  Activities and Societies: President, Hoos in Treble (University A Cappella Group; 2011-2012) Member of Hoos in Treble A Cappella Group 2008-2012 Member of University of Virginia Club Cross Country (2009-2011) Member of University of Virginia Varsity Cross Country and Track (2008-2009)
Experience
- Inova Health System
  Sept 2012 - Aug 2013
  ADA Program Coordinator
  Assisted in developing, implementing and monitoring a system-wide Americans with Disabilities Act (ADA) compliance program to ensure equal access to Inova Healthcare System’s services as required under the ADA and Section 504 Equal Access laws.Researched the unique needs of various populations with disabilities that informed the development of a customized disability screening workflow in Inova’s electronic medical record system. Developed a curriculum and trained hospital staff on appropriate documentation of ADA-compliant services in the electronic medical record system. Show less
- Anuban Na Nakhon Utit School
  Oct 2013 - Sept 2014
  English Teacher
  Taught English (TESOL certified) to students in rural southern Thailand.Gained cultural competence and developed relationships with Thai students, parents, and colleagues.
- PublicRelay
  Mar 2015 - May 2016
  Media Analyst
  Analyzed broadcast, print, and social media coverage for clients in the energy and health care industries.Synthesized large data sets to compile quarterly reports for clients; presented key findings and trends.Empowered clients to proactively shape their brand narratives in the media with data-driven analysis.
- Fairfax County Public Schools
  Aug 2017 - May 2018
  School Social Work Intern
  Performed sociocultural assessments for students eligible to receive special education services.Implemented the Check & Connect mentoring program, an evidence-based intervention for students with significant attendance issues. Co-facilitated an evidence-based mindfulness program for students with anxiety.
- BriteCore
  Jul 2018 - now
  - Director, Strategic Customer Solutions
    Sept 2023 - now
  - Manager, Customer Support
    Feb 2023 - Sept 2023
  - Customer Support Team Lead
    Nov 2021 - Feb 2023
  - Senior Customer Success Manager
    Jan 2021 - Nov 2021
  - Customer Support Specialist - Tier 2
    Sept 2019 - Dec 2020
  - Customer Support Specialist
    Jul 2018 - Sept 2019
- OAR of Richmond
  Aug 2019 - Aug 2020
  Intern
  Developed and implemented a process-oriented therapy group for women in Henrico County Jail West.Conducted intake assessments and prepared person-in-environment summaries for new clients.Compiled and disseminated a printed resource packet for incarcerated clients with information on local housing, employment, mental health, and substance abuse services.
Licenses & Certifications
- TESOL