Jason Kunselman

Experience

• 

  United States Air Force

  May 1980 - Jun 1992

  Supply Systems Analyst / SSgt – E5

  Supervised the Information Technology center activities of the Standard Base Supply System. Coordinated purchase, installation, configuration and maintenance of IBM compatible PCs, and software, as well as Unisys 11xx mainframe resources. Provided telephone and onsite support to end users. Conducted computer training programs to improve end-user productivity and enforce proper operations and communications security techniques. Developed seven utility applications adapted by HQ USAFE as mandatory utility programs used at over 25 installations. Implemented prototype PC application in dBase III+ to automate 17 manual supply Show less

• 

  Lier Siegler Services

  Feb 1993 - Mar 1993

  Supply Systems Specialist

  Provided training and assistance in computer operations in support of the Royal Saudi Air Forces "Peace Hawk" operation. Coordinated personnel scheduling and inventory of required computer consumables to maintain interrupted workflow to maintain twenty-five (25) F15 Eagle fighter jets.

• 

  Seaway Manufacturing Corp.

  May 1993 - May 1996

  Help Desk Technician / Inventory Specialist

  Provided ad hoc personal computer hardware and software support and training to in house end users. Developed COBOL applications to assist production foremen and transportation managers to allocate materials and resources for production and scheduling of delivery to wholesale customers.

• 

  PONY COMPUTER

  Jun 1996 - May 1997

  Help Desk / Return Authorization Technician

  Diagnose and resolve computer problems to determine whether the problem was hardware or software related. Upon determining the problem was defective hardware, an RMA (Return Merchandise Authorization) was issued to exchange and or replace faulty component(s). If the problem was with software, refer the customer to the proper software vendor

• 

  Thompson Medical Systems Inc

  Jun 1997 - Jun 2002

  Remote Help Desk Technician

  Provide telephone and remote (internet based) assistance to medical offices and medical billing service personnel using proprietary billing software. Install and configure Windows 2000 Server, Windows Server 2003 (Active Directory and Peer to Peer) based local area networks and Windows 9x, 2000, XP, and Vista clients. Install and configure peripheral devices such as printers and backup devices.

• 

  Sterling-Dula Architectural Products

  Jul 2002 - Nov 2006

  System Network Administrator

  Responsible for managing internal local area network consisting of Windows 2000 Server(s) and Windows Server 2003 servers, with MS-Exchange servers, Citrix Meta Frame server, MS-SQL Server 2000, MS-Terminal server, and approximately 100 client workstations, printers, plotters, projectors, and Fax machines. Maintained and updated several in house MS-Access applications. Created in house CRM application to track and quantify bids

• 

  Thompson Medical Systems Inc

  Dec 2006 - Aug 2008

  Remote Help Desk Technician

  Provide telephone and remote (internet based) assistance to medical offices and medical billing service personnel using proprietary billing software. Install and configure Windows 2000 Server, Windows Server 2003 (Active Directory and Peer to Peer) based local area networks and Windows 9x, 2000, XP, and Vista clients. Install and configure peripheral devices such as printers and backup devices

• 

  COMMUNITY RESOURCES FOR INDEPENDENCE, INC.

  Sept 2008 - Sept 2009

  IT Technician Supervisor

  Responsible for supervising 3 IT Technicians providing hardware, software, and network connectivity support for 60 local, and 90 remote users at 10 remote sites. Provide instruction to technicians on assembling and repairing / upgrading custom configured IBM compatible computers. Additionally, we provide training to all end users we support. Responsible for creating Help Desk support tickets and dispatching the technicians to diagnose and resolve problems to completion.

• 

  Plumchoice

  Sept 2009 - Sept 2015

  Internet Help Desk Technician

  Work from home environment as Internet helpdesk, on contract work for Verizon consumer internet customers and AT&T SMB customers. Assisted with updating OS’s, anti-virus, removing malware, configuring online backup solutions provided by vendors. Configured OEM routers and modems to allow VPN, port forwarding to set up security cameras, credit card processing machines, and fax sending/receiving.

• 

  CompuCom

  Sept 2015 - Jun 2019

  Tech Lounge Support Specialist

  Front line support specialist interfacing with customers onsite at their location, providing each user with white glove service for all IT related issues with application support, technology questions, hardware, and services. Highly skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. Educated users on technology features, assisting with the hardware selection process, demos, and training. Act as the customers advocate by taking ownership of issues from cradle to grave. Approachable, a good listener, with a high level of energy and enthusiasm with the ability to thrive in a rapidly changing environment Show less

• 

  Wabtec Corporation

  Apr 2021 - now

  Service Delivery Analyst

  Installs supports and maintains microcomputers (PCs). Installs/supports and maintains PC application software. This includes Microsoft Office, the ERP system client, and other applications as needed. Assists end-users with application support and provide individual training as needed. May escalate support needs to senior IT staff as needed. Assists senior IT staff as needed in other areas which may include tasks such as computer network issues, telephone issues, purchasing, research, data backup, system maintenance, and relocation of equipment. Keeps IT work area organized and maintained. Performs all the repetitive daily IT functions for the department including but not limited to backup media rotation, log checks, and basic server integrity. Makes recommendations for computer hardware upgrades or repairs. Presents proposed solutions and alternatives and identify opportunities for improvement. Show less