Laura McCleary

Experience

• 

  Birmingham City Council

  Dec 2004 - Jan 2017

  Pa/Business Information Officer

  ● Providing leadership and direction for 4 Administrative Assistants, supervising activities and driving productivity and efficiency.● Responsible for yearly appraisals, weekly 121s, sickness management, onboarding, training and interviewing across the team.● Providing extensive diary and inbox management, travel and accommodation requests and all internal and external events management.● Creation of reports in SAP to automate the teams reporting requirements saving 50% of the teams weekly capacity. ● Utilised a variety of Microsoft Office software to produce various documentation for the business, including advanced functions within Excel to produce KPIs on a daily, weekly and monthly basis and the production of Capital Investment Programmes for the entire housing stock of circa 65,000 properties.● Managed all customer complaints and delegated to ensure responses within the firm’s guidelines to satisfaction of the customer, including the Chief Executive, Political Members, Contractors and the public.● Production of all documentations for the public on all Capital Investment programmes, liaising with the corporate Communications Team to ensure these complied with the firms’ policies and procedures.● Attending meetings, minute taking and following up to ensure all actions noted are completed within the stated timeframe. Show less

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  Browne Jacobson LLP

  Jan 2017 - May 2017

  Client Assistant/Team Leader

  ● Providing leadership and direction for 5 Legal Assistants, supervising activities and driving productivity and efficiency.● Responsible for yearly appraisals, weekly 121s, sickness management and leading team meetings.● Providing extensive diary management including, arranging travel and accommodation, expenses and internal events.● Undertaking all adhoc requests from the wider team including events management.

• 

  Jardine Matheson

  Jun 2017 - Jul 2017

  PA to Brand Director/Office Manager

  ● Undertaking various administrative tasking including diary management, internal and external meeting bookings, travel and accommodation, expenses and internal events.● Managing a 20-employeed office ensuring timesheet accuracy, stock management, billing, invoice and budgeting management and the production of weekly statistic reports for the business.

• 

  PricewaterhouseCoopers

  Jul 2017 - Aug 2021

  Virtual Assistant & Digital Accelerator

  ● Ensuring the provision of all administrative and business support including extensive meeting and diary management, ensuring all key priority meetings are scheduled in advance, clashes are resolved and securing time to prevent meeting inundation. Full inbox management ensuring all critical emails are responded to or flagged to the relevant parties within a timely manner ensuring all stakeholder expectations are met.● Creation of client proposals and monthly internal operational presentations. Creating various templates standardising documents that allow for rehosting saving valuable time monthly.● Comprehensive expense management ensuring all receipts are secured and processed within the firm’s guidelines.● Researching and booking of all travel and accommodation arrangements both domestic and international.● Management of the CRM system (Salesforce) ensuring all opportunities and client contacts are uploaded and accurate. ● Supervision of all events and meetings ensuring where appropriate to liaise with the Events and Booking team.● Management of the Mergers and Acquisitions Team membership subscriptions ensuring accuracy, reflective of current grade and uploading invoices.● Assisting in the onboarding on new Personal Assistants to the firm including training on various systems and taking the lead on Meetings and Events sessions as a Service Matter Expert.● Responsible for ensuring my team of 12 Personal Assistants are fully updated on all matters in relation to new technologies implemented within the firm with a clear focus on Google Workspace improving day to day activities. Show less

• 

  Beazley

  Aug 2021 - Oct 2021

  Delegated Services Team Leader
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  PwC UK

  Jun 2022 - now

  ● Ensuring the provision of all administrative and business support including extensive meeting and diary management, ensuring all key priority meetings are scheduled in advance, clashes are resolved and securing time to prevent meeting inundation. Full inbox management ensuring all critical emails are responded to or flagged to the relevant parties within a timely manner ensuring all stakeholder expectations are met.● Creation of client proposals and monthly internal operational presentations. Creating various templates standardising documents that allow for rehosting saving valuable time monthly.● Comprehensive expense management ensuring all receipts are secured and processed within the firm’s guidelines.● Researching and booking of all travel and accommodation arrangements both domestic and international.● Management of the CRM system (Salesforce) ensuring all opportunities and client contacts are uploaded and accurate. ● Supervision of all events and meetings ensuring where appropriate to liaise with the Events and Booking team.● Management of the Mergers and Acquisitions Team membership subscriptions ensuring accuracy, reflective of current grade and uploading invoices.● Assisting in the onboarding on new Personal Assistants to the firm including training on various systems and taking the lead on Meetings and Events sessions as a Service Matter Expert.● Responsible for ensuring my team of 12 Personal Assistants are fully updated on all matters in relation to new technologies implemented within the firm with a clear focus on Google Workspace improving day to day activities. Show less

  • Personal Assistant

    Nov 2021 - now

  • Tax PMO

    Jun 2022 - Apr 2023
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  Martin James Network

  Apr 2023 - now

  EA to Founder and CEO & Co Founder and Executive Director