Ayomide Leigh

Experience

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  National Centre for Genetic Resources and Biotechnology (NACGRAB)

  Apr 2015 - Sept 2015

  Research Assistant

  • Volunteered as an analyst, assisted in collecting, organizing, and analyzing data related to genetic resourcespertinent to food and agriculture.• Assist in community outreach and educational initiatives aimed at raising awareness about the importanceof genetic resource conservation and sustainable agriculture practices

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  MOLDDA

  May 2016 - Nov 2018

  • Leveraged artist partnerships to secure 10 lucrative endorsement deals with top financial brands, increasingbrand visibility.• Organized concerts attracting over 5,000 attendees per event, fostering positive brand associations withfinancial institutions.• Doubled artist's social media following within six months, reaching over 1 million followers across platformsand enhancing digital presence.• Generated over 1 million Naira in merchandise sales revenue through strategic marketing initiatives. Show less

  • Arstist Communications Manager

    Apr 2017 - Nov 2018

  • Content Developer

    May 2016 - Apr 2017
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  Midelee Agency

  Nov 2018 - Dec 2019

  Communications Coordinator

  • Designed and executed internal and external communication plans, increasing stakeholder engagement by25%.• Created engaging content aligned with company values, enhancing brand consistency and reputation.• Aligned product promotion strategy with segments, leading to a 45% increase in product awareness and30% boost in customer acquisition.• Implemented external communication strategies across various channels, resulting in a 45% increase incustomer engagement and brand visibility. Show less

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  Padrino Logistics

  Oct 2020 - May 2022

  Communications Manager

  • Developed and implemented streamlined communication processes, reducing response time by 50% andenhancing operational efficiency.• Secured coverage in three major industry publications, boosting brand recognition and positioning thecompany as an industry leader.• Orchestrated external communication campaigns with a 90% positive feedback rate from customers,enhancing brand reputation and satisfaction.• Negotiated favorable contracts with service providers, resulting in a 25% reduction in communication-related expenses. Show less

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  AllDayPA

  Mar 2023 - now

  Customer Service Specialist

  • Provided first-class communication and support to clients and external contacts, resulting in a 90%customer satisfaction rating, exceeding departmental standards.• Implemented efficient call handling methods and streamlined processes, leading to a 35% reduction inaverage call handling time, enhancing overall service delivery and responsiveness.• Consistently exceeded daily KPIs and targets by 15%, showcasing exceptional performance and productivityin a high-volume call center environment.• Utilized advanced listening and probing skills to effectively resolve 95% of queries on first contact, ensuringtimely and satisfactory resolution for callers and reducing the need for callbacks.• Implemented system enhancements and optimizations, leading to a 25% increase in efficiency in incidentand request recording and classification, improving overall support services offered by Customer Servicesto several clients. Show less