Michael Scuderi

Experience

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  The Umstead Hotel and Spa

  Nov 2012 - Jun 2016

  Concierge/Front Desk Agent

  ● Delivered preeminent customer service, exhibited professional verbiage, and maintained 5-Star AAA Standards and 5-Diamond Forbes standards as a Reception Agent.● Managed the cash drawer and ensured its balance at the end of each shift, providing confidentiality to 100+ high-profile guests, including celebrities.● Collaborated with the Leadership Team and 50+ associates on duty to establish a welcoming, inclusive, relaxing, and positive atmosphere within the hotel and spa. ● Recognized for exceptional multitasking and flexibility to execute services without supervisory direction.● Informed guests about restaurants and nearby attractions, showcasing expertise as a 5-star hotel concierge. Show less

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  Costco Wholesale

  Aug 2016 - now

  Front End Supervisor/Major Sales/Cashier/Cashier Assistant/Stocker

  ● Maintain cash tills, process checks, and provide prompt member service as a Front-End Cashier.● Attained a promotion from Full-Time Sales employee to Front End Operations Supervisor within 3 years of employment.● Demonstrate effective communication with 50+ members, showcase leadership qualities, and apply impactful sales floor knowledge as a Major Sales employee.● Exhibit technical expertise with cash registers, Verifone pin pads, and item hand scanners to resolve issues promptly.

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  Edgewater Federal Solutions, Inc.

  Jun 2024 - Aug 2024

  Information Technology Intern

  ● Collaborated with fellow interns on various IT projects, fostering a strong team environment and following Security Technical Implementation Guides (STIGs) best practices.● Managed and supported VDI through VMware Horizon, facilitating remote desktop solutions and contributing to network troubleshooting efforts in the lab● Created Windows domains, maintained a VMware vSphere environment, and administered RHEL systems including IPA.● Utilized Ansible for automation tasks, streamlining operations, and enhancing system efficiency. Show less