Michael Scuderi

Michael Scuderi

Concierge/Front Desk Agent

Followers of Michael Scuderi205 followers
location of Michael ScuderiIdaho Falls, Idaho, United States

Connect with Michael Scuderi to Send Message

Connect

Connect with Michael Scuderi to Send Message

Connect
  • Timeline

  • About me

    IT Intern - Edgewater Federal Solutions | Front End - Costco Wholesale | Bachelor's in Cyber Security & Information Assurance – WGU (In Progress) | CompTIA A+ | Net+ | Security+

  • Education

    • Western Governors University

      2023 - 2025
      Bachelor's in Cyber Security & Information Assurance
  • Experience

    • The Umstead Hotel and Spa

      Nov 2012 - Jun 2016
      Concierge/Front Desk Agent

      ● Delivered preeminent customer service, exhibited professional verbiage, and maintained 5-Star AAA Standards and 5-Diamond Forbes standards as a Reception Agent.● Managed the cash drawer and ensured its balance at the end of each shift, providing confidentiality to 100+ high-profile guests, including celebrities.● Collaborated with the Leadership Team and 50+ associates on duty to establish a welcoming, inclusive, relaxing, and positive atmosphere within the hotel and spa. ● Recognized for exceptional multitasking and flexibility to execute services without supervisory direction.● Informed guests about restaurants and nearby attractions, showcasing expertise as a 5-star hotel concierge. Show less

    • Costco Wholesale

      Aug 2016 - now
      Front End Supervisor/Major Sales/Cashier/Cashier Assistant/Stocker

      ● Maintain cash tills, process checks, and provide prompt member service as a Front-End Cashier.● Attained a promotion from Full-Time Sales employee to Front End Operations Supervisor within 3 years of employment.● Demonstrate effective communication with 50+ members, showcase leadership qualities, and apply impactful sales floor knowledge as a Major Sales employee.● Exhibit technical expertise with cash registers, Verifone pin pads, and item hand scanners to resolve issues promptly.

    • Edgewater Federal Solutions, Inc.

      Jun 2024 - Aug 2024
      Information Technology Intern

      ● Collaborated with fellow interns on various IT projects, fostering a strong team environment and following Security Technical Implementation Guides (STIGs) best practices.● Managed and supported VDI through VMware Horizon, facilitating remote desktop solutions and contributing to network troubleshooting efforts in the lab● Created Windows domains, maintained a VMware vSphere environment, and administered RHEL systems including IPA.● Utilized Ansible for automation tasks, streamlining operations, and enhancing system efficiency. Show less

  • Licenses & Certifications