Marko Ladis

Experience

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  ELDRA - Audio.Video.Lighting.Rental

  Sept 2012 - Mar 2016

  Lead AV Technician

  As the lead in Audio-Visual Design and Implementation:- End-to-End Production Management: Spearheaded the design, installation, and orchestration of audio, video, lighting, and specialized electrical effects, ensuring top-tier production quality.- Technical Blueprinting: Crafted detailed technical drawings, translating conceptual ideas into actionable plans.- Stakeholder Collaboration: Regularly interfaced with event organizers to align technical requirements, ensuring seamless event execution.- Strategic Reporting: Conducted weekly consultations with the director, presenting in-depth project progress, milestones, and forward-looking strategies.-Diverse Event Portfolio: Played an integral role in high-profile events and tours, including 'Top Gear Live', 'The Voice', 'K-1 Grand Prix', and 'Disney on Ice', ensuring each was executed to its highest potential.- Celebrity Engagements: Functioned as the Lead AV Technician for iconic figures such as Bryan Ferry, Snoop Dogg, Wyclef Jean, and more, underscoring my commitment to excellence in high-pressure environments.This role underscored my commitment to driving excellence in audio-visual endeavors, continuously elevating production standards and delivering exceptional value to every project Show less

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  Aquarius Club

  Jun 2013 - Sept 2015

  AV Technician

  At Eldra, Aquarius Club was a paramount client. I took the lead in designing and planning their comprehensive AV, lighting, and electrical systems. During festival peak (June-September), I was on-site in Novalja to oversee installations, guaranteeing impeccable AV equipment performance. Through a proactive approach, I identified and resolved potential issues ahead of events, ensuring a flawless media presentation. Moreover, my systematic approach with routine checklists ensured equipment's sustained performance and longevity Show less

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  Ritz Club Zagreb

  Jan 2016 - Jan 2018

  AV Technician

  Primary AV expert overseeing the club's lighting, audio, and video assets, ensuring optimized performance and enriching guest experiences.

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  Hrvatska pošta

  Apr 2016 - Aug 2018

  Data Analyst - Quality Management

  - Quality Oversight: Analyzed sector standards for performance alignment with organizational goals.- Data Management: Conducted advanced calculations and statistical analyses, boosting business processes.- Database Enhancement: Developed high-end database solutions, ensuring efficient data accessibility.- Reporting: Generated data-driven monthly and management reports, aiding executive decision-making.- System Transition: Led platform shifts through comprehensive analysis, testing, and user support.This role was pivotal in sharpening my analytical skills and embedding a value-driven approach in a corporate setting Show less

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  Google

  Aug 2018 - Dec 2020

  Senior AV Technician

  Senior AV Technician overseeing the technological robustness of over a hundred conference rooms at Google's Hamburg hub. My comprehensive suite of responsibilities encompassed:- Technical Troubleshooting: Swiftly pinpointing and remedying AV challenges via our designated ticketing platform.- Event Management: Providing flawless AV support during crucial corporate events.- Audio Optimization: Fine-tuning audio programs for DSPs to enhance sound clarity and quality.- Root Cause Analysis: Drilling down to uncover the origins of technical glitches, optimizing system stability.- Strategic Reporting: Pioneering First Day of Business (FDOB) room analyses, ensuring premier user experiences from day one.- Issue Escalation: Proactively identifying and escalating both hardware and software concerns, ensuring system integrity.- AV Installation: Spearheading the installation of state-of-the-art AV tools, driving operational excellence.I also played a pivotal role in talent acquisition, rigorously vetting potential AV support team members to ensure they met Google's exacting standards. My project leadership resulted in the upscale enhancement of 150+ conference rooms across the EMEA, aligning with Google's pursuit of innovation. I was entrusted to evaluate novel engineering designs, ensuring alignment with Google's stringent technical and quality benchmarks.Supplementing my core role, I served as a Level 3 Technician for Google's Aarhus, Copenhagen, and Zagreb offices, punctuating my service with monthly touchpoints in Denmark. I occasionally journeyed across the EMEA, donning the hat of a supervisor for third-party AV installation squads.Throughout my tenure, I not only fortified my AV expertise but also gleaned invaluable insights into Customer Service Excellence and Strategic Stakeholder Management, consistently driving value for the organization Show less

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  Jabra

  Dec 2020 - now

  Regional AV Service Engineer (EMEA)

  Looking after Jabra’s largest enterprise clients as the most senior technical resource in EMEA region, for both internal colleagues and business partners on post-sales inquiries and escalations on all collaboration products. As the foremost technical resource in the EMEA region, I've worked collaboratively with multiple departments, notably the Sustaining Engineering and R&D teams, to foster innovation and product refinement.Specialized in:- Post-Sales Support: Efficiently addressed inquiries and tackled escalations pertaining to all collaboration products, ensuring top-tier customer experience.- Issue Resolution: Played a pivotal role in rapidly identifying and resolving complex technical challenges, strictly adhering to the structured escalation process to guarantee timely solutions.- Knowledge Transfer: Regularly conducted sessions and workshops to disseminate vital product and technical knowledge across departments, fostering an environment of continuous learning and collaboration.- Content Development & Training: Pioneered sessions and workshops to impart vital product and technical knowledge. Additionally, crafted extensive training materials, procedures, and work instructions to standardize practices and enhance operational efficiency.- Stakeholder Engagement: Built and maintained robust relationships with key stakeholders, ensuring seamless communication and alignment of technical strategies with business goals.- R&D Process Enhancement: Regularly collaborated with the R&D department, suggesting process improvements and aligning them with the broader business objectives. This included identifying process gaps, creating streamlined workflows, and implementing necessary changes. Show less