Lawrence Stewart III

Experience

• 

  Choe's Sushi Bar at the Greene

  Jan 2010 - May 2011

  General Manager

  Hired, trained, scheduled, and motivated a staff of 100+Created multiple marketing plans with efficiency and profitability.Established lucrative ties with untapped area vendors for all aspects of operations.

• 

  ISYS, LLC (now WidePoint Integrated Solutions)

  Feb 2012 - Sept 2014

  Client Support Specialist

  Resolved over 10,000 calls and emails regarding tech support, database accuracy, asset management, and cost mitigation for 50+ clients.Assisted in writing policies, procedures, and training guides for all clients while leading in training of peers and new hires.Ensured client satisfaction during escalated issues during and after business hours, with extensive follow-up where applicable.Cross-trained in all other areas of our company to understand all faces of business and company vision. Show less

• 

  WidePoint Corporation

  Sept 2014 - now

  Implemented multiple Enterprise Level and International Companies; plus Federal, State, and Local Government clients into our TEM system; wireless / wireline / global inventory and invoicing.Expanded and enhanced current client experiences thru additional scope upsells and addendumsConfigure, demo, and teach our proprietary TEM system to clients and peers, while working as liaison between departments to build better functionality and efficiency in all areas of our business model.Expanded and enhanced the client experience from start to finish and acts as a single point of contact during any unique projects. Show less

  • Director of Product Management

    Jan 2018 - now

  • Project Management

    Sept 2014 - Jan 2018