Jeff Gurney

Experience

• 

  IBM

  Jan 2005 - Jan 2008

  Platform and Implementation Management

  • Supporting locations in person, I have travelled between sites supporting one of IBM’s client’s Zurich Financial services• Working in a small team providing 3rd line support.• Server Builds, upgrades and maintenance.• Resolving Hardware issues on Servers.• Utilize remote tools like RDP, telnet and PC Anywhere • Fault Finding for all types of standard and bespoke software.

• 

  General Dynamics

  Jan 2008 - Jan 2012

  Local Support Specialist (CSC)

  Day to day support of IT SystemsVoIP Telephone supportLAN SupportAD AdministrationRSA Administration/Support for VPN usersCheck Point Administration/SupportCrypto Administration X-Kyptor SupportBack upsVaried Project work

• 

  CSC

  Jan 2008 - Dec 2015

  Leveraged IT Engineer supporting a selection of CSC Clients in the South West of England and Wales. 2-3rd Line Support to varied Clients

  • Senior Field Engineer

    Jan 2008 - Dec 2015

  • Leveraged Support Technician

    Jan 2008 - Jan 2009
• 

  Leonardo

  Jan 2012 - Sept 2015

  Senior IT Technician

  I joined Selex while an IT Transformation Programme was in process which included Datacentre relocation, centralisation of Support Services and implementation of Next Generation Desktop and streamline IT Support Services to the client. • Support across the UK with remote tools. • Active Directory Administration. • File and Print Servers 2008r2 • Windows XP, Windows 7 clients • Application and PC Build management with SCCM • BES administration and Blackberry Device support. • Crypto Administration - BeCrypt deploymet & Support • X-Kryptor remote access and VPN support. • VOIP Telephony - Avaya Administraton Console. • Network cable management. Show less

• 

  General Dynamics

  Jan 2016 - Feb 2020

  Desktop Support Team Lead
• 

  IT Green Solutions Limited

  Feb 2020 - now

  Technical Support Consultant
• 

  Public Health England

  Apr 2020 - now

  ICT Engineer