Kathryn Long

Experience

• 

  UNC Student Government Executive Branch

  Sept 2017 - May 2019

  • Carolina Roundtable Co-Chair

    May 2018 - May 2019

  • Community Service Committee Member

    Sept 2017 - May 2018
• 

  UNC Office of Undergraduate Admissions

  Oct 2017 - Jun 2021

  Admissions Ambassador
• 

  UNC New Student & Family Programs

  Jan 2018 - Dec 2019

  • Returning Orientation Leader

    Nov 2018 - Dec 2019

  • Orientation Leader

    Jan 2018 - Dec 2018
• 

  UNC Academic Advising

  Aug 2019 - Jun 2021

  Advising Peer
• 

  Campus Y at UNC-Chapel Hill

  Aug 2019 - Jun 2021

  Project Literacy Co-Chair
• 

  UNC Kenan-Flagler Business School

  Aug 2019 - Jun 2021

  • Kenan Ambassador

    Mar 2020 - Jun 2021

  • Community, Equity, and Inclusion Committee Member

    Aug 2019 - Jun 2021
• 

  UNC New Student & Family Programs

  May 2020 - Jun 2021

  Orientation Fellow

  • Collaborated with university administration and campus leaders on the creation and implementation of an entirely remote orientation program (due to COVID-19) for 4,400+ incoming students and families.• Led and managed 26 Orientation Leaders as Fellow, including recruiting, interviewing, and training, on how to create an inclusive and welcoming environment for new students and families.• Designed the Office of New Student and Family Programs’ orientation communications strategy and distributed communications to students, families, campus partners and university administrators.• Created a welcoming environment for 4,000+ first-year and transfer students and their families during their transition to Carolina while providing education about campus resources, community partners, and diversity and inclusion.• Facilitated discussions on inclusivity, diversity, identities, and community service/involvement with 200+ new students. Show less

• 

  CVS Health

  Jun 2021 - now

  • Leveraged 10K+ customer comments from Medallia and insight from Quantum Metrics to analyze customer behavior, develop strategies to enhance the customer experience, and boost engagement on digital platforms.• Tested and optimized out-of-stock enhancement features following the acquisition of a $1B contract for the business, to ensure successful implementation and customer satisfaction.• Planned and executed customer insights studies to improve the order placement and prescription transfer process, incorporating the recommended enhancements on the pharmacy app and website.• Led high-impact discussions with 50+ stakeholders across digital, operations, and business teams to resolve issues and strategically align on key initiatives.• Developed field communication materials to effectively convey new digital enhancements to store colleagues in all 9K+ locations, resulting in improved awareness of pharmacy app and website functionality. Show less • Managed Medicare clinical, patient safety, and formulary workstreams comprised of 20+ colleagues across the enterprise to improve Aetna's Medicare Stars rating.• Presented bimonthly to Vice Presidents of Medicare, CVS Retail, and the PBM, along with other executives, to highlight workstream progress. Ensured alignment on critical initiatives and facilitated timely decision-making.• Spearheaded eight projects focused on topics such as opioid use prevention and the integration of artificial intelligence chatbots with clinical services, leading to enhanced patient safety outcomes.• Implemented a comprehensive team repository for job aides, up-to-date policies, procedures, and business documentation maintaining compliance with Center for Medicare and Medicaid Services audits. Show less • Coordinated the successful implementation of 35+ Special Arrangement contracts for clients by collaborating with eligibility teams, ID card analysts, and account executives to drive business objectives.• Executed a monthly onboarding forum for 40 executives to foster transparency and communication, ultimately enhancing business processes and strengthening relationships throughout the implementation journey.• Streamlined client intake process, reducing processing time and improving efficiency through data consolidation. • Created a communications channel via Salesforce as a platform for users and executives to communicate and share insights across the business. Show less

  • Manager | Pharmacy Immunization Product Development

    Mar 2025 - now

  • Manager | Pharmacy Growth Omnichannel Customer Experience

    Feb 2024 - Mar 2025

  • General Management Development Program

    Jun 2021 - Mar 2025

  • Program Manager | Medicare Part D Product & Formulary Strategy

    Jan 2023 - Jan 2024

  • Business Analyst | Meritain Health Implementation & Onboarding

    Jun 2021 - Jan 2023
• 

  NEIGHBORHOOD barre Durham

  Jun 2022 - now

  Barre Instructor

  • Teach 50-minute barre fitness classes to 15+ individuals aimed at enhancing a clients’ physical and mental wellbeing.