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Alberto Epis

Alberto Epis

Contact Center operator

Followers of Alberto Epis895 followers
location of Alberto EpisMilan, Lombardy, Italy

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  • Timeline

  • About me

    Innovation Manager at Intesa Sanpaolo

  • Education

    • Università degli Studi di Bergamo

      2013 - 2015
      Master's Degree Management, Leadership, Marketing.

      MSc in Management, finance and International Business.Thesis : "Derivative market development with consideration to new regulation".Boarding Pass Program:in partnership with Freie Universität Berlin (D), IÉSEG School of Management Lille (F), Technische Universität Chemnitz (D), University of Washington Bothell (USA). Multicultural teaching and collaboration.Courses taught in English: Cross-cultural and Diversity Management, Knowledge and Marketing Management, Seminar in… Show more MSc in Management, finance and International Business.Thesis : "Derivative market development with consideration to new regulation".Boarding Pass Program:in partnership with Freie Universität Berlin (D), IÉSEG School of Management Lille (F), Technische Universität Chemnitz (D), University of Washington Bothell (USA). Multicultural teaching and collaboration.Courses taught in English: Cross-cultural and Diversity Management, Knowledge and Marketing Management, Seminar in Leadership and HRM. Show less

    • University of Missouri-Columbia

      2011 - 2011
      Economics

      Summer Business Program:in partnership with the Missouri-Columbia University (USA) and Università degli Studi di Bergamo (ITA)Courses taught in English: Banking and Insurance Companies; International Finance.

    • Lappeenranta University of Technology

      2014 - 2014
      Erasmus Intensive Program Economics

      Risk Management in Renewable Energy Firms: Tools and Analysis.In partnership with Universitat Liechtenstein, Lappeenranta University of Technology, Università degli studi di Bergamo, University of Cyprus.Merit Award: Best Case Study Award for high achievements with focus on Renewable Energy Finance

    • Università degli Studi di Bergamo

      2007 - 2012
      Bachelor's Degree Business/Managerial Economics

      Thesis: “The evolution of marketing with consideration to trends in emerging countries”

  • Experience

    • Centax Telecom

      Jan 2009 - Oct 2014
      Contact Center operator

      Customer Relationship Management focused on Cariparma’s private banking clients;Technical and administrative remote assistance for credit card processing payments (POS andE-commerce) for Helpline S.p.A.Cardholder administrative remote assistance for CartaSi S.p.A.

    • Salcone Chartered Accounting Firm

      May 2012 - Jun 2012
      Fiscal intern

      120-hour internship. Giving support in studying intra-Community exchanges and in analyzingdatas concerning operations made by subjects residents in 'black list' countries.Giving assistance to the tutor in applying the fiscal policy and procedures according to theCNDCEC and the dispositions according to the art. 110 TUIR.

    • C.E.C. s.r.l.

      Oct 2012 - Oct 2012
      Exhibitions Tutor

      Exhibition and laboratories tutor for Bergamoscienza association.Staff timetable management, mounting, booking and turnout reporting.User reception and service.

    • University of Bergamo

      Sept 2014 - Dec 2014
      Knowledge and Marketing Management Tutor

      Knowledge and Marketing Management TutorManagement and assistance in e-learning platform; students’ case studies and marketing projects grading.

    • UBI Sistemi e Servizi

      Oct 2014 - Apr 2015
      Commercial Business Service Intern

      6-month internship in Commercial Business Services Division.Analysis and coordination of all divisions’activities involved in the production and sale of UBI Banca prepaid cards with digital innovative functions;management of the entire process from organizational, demand and customer support perspectives.Process analysis and enhancement in order to improve the operational efficiency.

    • UBI Banca

      Jun 2015 - Mar 2021

      Analysis and coordination of all divisions’ activities involved in the production and sale of UBI Banca payment systems with digital innovative functions;management of payment systems related projects from organizational, commercial, and customer support perspectives.Advanced process analysis and enhancement in order to improve operational efficiency.Process analysis of digital marketing channels, marketing automation, CRM projects.Process analysis for innovative physical and digital banking channels (e.g. branches, ATMs,Beacons). Show less

      • IT Innovation Specialist

        Mar 2017 - Mar 2021

      • Business Service Analyst

        Jun 2015 - Mar 2017

    • Intesa Sanpaolo

      Mar 2021 - now

      Innovation - PartnershipDevelopment of new strategic collaborations and agreements with national and international players in any industry (e.g. Finance, Energy, Big Tech) in order to identify opportunities to co-create new products and services.Coordination of existing partnerships to guarantee synergies in different initiatives. Management of partnership-based POC set up and coordination of the related activities.Projects main topics: Agri-fintech, Avatar & Digital Human, Metaverse presence & Web3. Show less

      • Innovation Manager

        Apr 2023 - now

      • Innovation Manager

        Mar 2021 - now

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Alberto Epis
      Best Case Study Award Assoc. prof. Dr. Sheraz Ahmed Jun 2014 Best Case Study Award for high achievements during the Erasmus Intensive Programme with focus on Renewable Energy Finance.

  • Volunteer Experience

    • Educator and entertainer

      Issued by Redona (Bergamo) parish recreation center
      Redona (Bergamo) parish recreation centerAssociated with Alberto Epis