Viktor Petukhov

Experience

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  Selectel

  Apr 2018 - Jun 2018

  Human Resources Intern

  - Organized and conducted leisure activities for employees, career conferences- Creation and responsibility for city sporting events between IT companies- Helped in adaptation for dozens of new employees- Arranged 10+ events and trainings for a company

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  Raiffeisen Bank Russia

  Aug 2018 - Feb 2019

  Retail Banking Specialist

  - Identification and analysis of customer needs, the formation of a competent proposal- Operations and documentation of financial products with support during the service- Sale of additional bank products- Brought over 100 satisfied customers

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  Self Employed

  Jan 2019 - now

  English Teacher
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  Skyeng

  Mar 2019 - Jul 2020

  English Language Teacher

  - Conducted 180+ lessons for over 20 students- Motivated students to study- Provided own experience of learning languages- Upgraded the level of language with students during the classes

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  Veeam Software

  Apr 2019 - Jun 2019

  Inside Sales Associate

  - Analysis of the activities and IT infrastructure of companies.- Communication with corporate clients, identifying their goals, current tasks, and data management needs.- Consulted customers on Veeam Software solutions to help them complete their data management tasks.- Formation of potentially interesting projects for further development.- Active work with the team on the territory and the development of potential customers.

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  Call Solutions

  Feb 2020 - Jun 2021

  Quality Assurance Support Manager

  - Monitored the quality of 20+ people from KYC Department- Checked and verified over 30000 clients- Prepared reports to communicate the outcomes of quality activities- Provided guidance and knowledge through own experience- Managed onboarding for newcomers- Handled complex cases from support workflow (tickets, chats, customer requests)

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  Checkaso

  Jun 2021 - Oct 2021

  Head of Customer Support

  - Collected and categorized more than 300 users' Feature Requests from the inception of the company was created to the present day.- Created a system of 40+ ready-made responses with tagging in chats, with the ability to adapt to the user's situation.- Fixed and updated Knowledge base of 50+ articles for the platform.- Satisfaction rate in chats increased from 72% to 86%.- Average Reply time shortened from 1 hour to 7 minutes.

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  PropellerAds

  Dec 2021 - May 2023

  Account Manager / Monetization Expert

  - Managed the client's base of 300+ websites 👨‍👩‍👧‍👦- Supported continuous growth in terms of revenue (over $2mln Y2Y) 📈- Provided with daily analysis and insights about clients big data 📊- Conducted proactive approach in sales and upsaling opportunities (~70 new formats set up monthly) 🗣️- Developed traffic acquisition among partners and reported with necessary feedback to advertising side and top-management 💼

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  TrafficStars

  May 2023 - Dec 2023

  Senior Support Manager

  - Managed to raise team Satisfaction rate from 75 to 88.5%.- Average Reply time shortened from 5 hours to 10 minutes.- Built 30+ different templates, easy adapted as per client's situation with tagging in chats.- Increased overall presence of the company within the North America region + Tier 1 countries.- Responded to 12k+ inquiries overall.