
Mcchesney Matro
Teacher Assistant

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About me
Advance Customer Support Manager at Squire
Education

University at Buffalo
2012 - 2016Social Science Interdisciplinary Cognitive Science, NeuroscienceActivities and Societies: Phi Sigma Sigma Phi Sigma Sigma
Experience

Jewish Community Center of Greater Buffalo
Feb 2015 - Dec 2015Teacher AssistantResponsible for child care ages 1 year - 4 year olds. Actively interacting with children in classroom setting. Assisted in learning colors, numbers and letters.

Buffalo Brew Pub
Aug 2015 - nowSeverI'm responsible for customer satisfaction. Multitasking between multiple orders and tables.

College Nannies, Sitters and Tutors
Sept 2015 - Feb 2020General ManagerRecruitment:- Manage multiple digital sources for full franchise recruitment.- Timely response and follow up with all candidate inquiries.- Lead pre-screen, interview and hiring process- Responsible for developing recruitment message and targeted channelsManagement:- Business, recruitment and marketing plan implementation.- Oversee day to day human resource operations of franchise- Lead initial orientation and training of new hires.- Administrative tasks including scheduling and management of employees. - Biweekly payroll audit and verification. Show less

SQUIRE
Feb 2020 - nowAdvance Customer Support Manager
Mar 2023 - nowTeam Lead Customer Support
Aug 2021 - Mar 2023Customer Support Representative
Feb 2020 - Aug 2021
Licenses & Certifications

CPR

SHRM-CP
SHRM
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