Talk to sales Try for Free
Darlene Davis

Darlene Davis

Employment Placement Specialist

Followers of Darlene Davis65 followers
location of Darlene DavisMiddleburg, Florida, United States

Connect with Darlene Davis to Send Message

Connect

Connect with Darlene Davis to Send Message

Connect

  • Timeline

  • About me

    iOS Tier II Tech at Convergys

  • Education

    • Florida State College at Jacksonville

      2014 - 2014
      Information Technology Support Specialist Computer and Information Sciences and Support Services

    • Florida State College at Jacksonville

      2014 - 2016
      Bachelor of Applied Science (B.A.Sc.) Computer Systems Networking and Telecommunications 3.69 GPA Graduated Magna Cum Laude

      Activities and Societies: Phi Theta Kappa and International Society of Baccalaureate Scholars The Bachelor of Applied Science (B.A.S.) in Computer Systems Networking and Telecommunications degree program is designed to provide students with the requisite knowledge and skills essential for management of challenging network engineering roles within public and private organizations. The upper division curriculum will provide students with a global, comprehensive understanding of business from the practitioner’s perspective, building to a thorough mastery of many facets of organizational… Show more The Bachelor of Applied Science (B.A.S.) in Computer Systems Networking and Telecommunications degree program is designed to provide students with the requisite knowledge and skills essential for management of challenging network engineering roles within public and private organizations. The upper division curriculum will provide students with a global, comprehensive understanding of business from the practitioner’s perspective, building to a thorough mastery of many facets of organizational and project management, as well as higher-level technical skills-based courses as the student progresses. Curriculum includes instruction in operating systems and applications; systems design and analysis; networking theory and solutions; types of networks; network management and control; network and flow optimization; security; configuring; and troubleshooting. Show less

  • Experience

    • Keeton Corrections, Inc.

      Jun 2000 - Nov 2005
      Employment Placement Specialist

    • Manpower

      Mar 2006 - Sept 2014
      Administrative Assistant

    • C.I.T.A.C.

      Jul 2006 - Apr 2007
      Data Entry Clerk

      Updated loads into the computer, handled returns on damaged or refused goods, dispatched drivers, filed, answered phones.

    • Atlanta Regional Census Center

      Mar 2009 - Aug 2010
      Enumerator

      Counted the people of Clay County, Florida and surrounding counties; mapped houses using GPS; interviewed residents that hadn't turned in their census form; quality control

    • Florida State College at Jacksonville

      Oct 2014 - Apr 2016
      Network Lab Assistant

    • Atlanta Region - U.S. Census Bureau

      Apr 2016 - now
      Field Representative

    • Convergys

      Sept 2016 - now
      IOS Tier II Tech

      Provide support for Apple iOS devices in a call center environment. Ask probing questions to understand customer issues to gain agreement. Effectively use screen sharing and Knowledge Base to aid in troubleshooting. Guide customers through setup, backup, and restoration of their iPhones, iPods, and iPads. Help customers with various issues such as mail, texting, passcode lock, and Apple ID issues. Understanding of various operating systems such Windows 7, 8, 10, and MAC OS and software such as Microsoft Office products. Proactively identify ways to reduce customer contact through sending out self-help articles, suggesting changes to settings on their devices, and going over the steps we took to resolve their issue. Strive for highest customer satisfaction by adapting to customer's communication style, showing empathy, and understanding of their issue. Communicate effectively by responding to voicemails and emails on any unresolved issues. Escalating to engineers through request for technical assistance when necessary. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Darlene Davis
      President's List Florida State College at Jacksonville Aug 2014 3.75 average for summer term