Giuseppe Russo

Experience

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  O.M.S.

  Jan 2013 - Dec 2013

  Sales Territory Manager
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  Deutsche Bank Italia

  Nov 2014 - Jan 2015

  Meeter & Greeter - CRM for ATF-self bank

  Technical support for assistance at internal ATMs. promotion of new services with the study of customer experience and satisfaction. Collection of feedback and analysis of data collected by report at HQ in Milan.

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  Apple

  Mar 2015 - May 2015

  Red Zone Specialist

  Promoter Apple solution through product knowledge and strong teamwork, build lasting relationship / Qualifica di Specialist / Costumer Consulting / Facilitating public workshop / Member of personal setup team.

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  Kuwait Petroleum Italia S.p.A.

  May 2015 - Aug 2017

  Activities : Project Management , PMO, Quality Management, Distribution e Marketing / Strategy & Operation Controller Analyst / Financial Reporting and Management of approximately 250 Service Stations, which includes the analysis, control and coordination both in the project phase and in the procurement phase, in order to identify and resolve problems concerning the Cash Flow, supporting all the actors involved in the process / Performance Index Analysis

  • Business Management Consultant

    Jul 2016 - Aug 2017

  • Business Analyst - Controller Casse Commissioning

    May 2015 - Jun 2016
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  FCA - Fiat Chrysler Automobiles

  Aug 2017 - Jul 2021

  After Sales Zone Manager

  Consolidation and development of relations with internal / external stakeholders.Coordinate the development and implementation of marketing strategies for each reference market with a monthly report to the sales management;Achievement of sales objectives, design and implementation of commercial plans, analysis of products and services to be offered to the network.Periodic report to be presented to the Commercial Director on the management and development of the relevant dealer portfolio for a turnover of around 50 million euros through the following activities:- ordinary sales programs and one-shot promotional initiatives;- Sell Out and development of multichannel and product mix;- Stock monitoring;- Planning and implementation of local marketing activities,- monitoring of the main qualitative and quantitative KPIs of the sales network;- analysis of company profitability and of its own network;- market monitoring and initiatives of competitors.Analytical report of the performance of the sales network to be discussed with HQ through constant monitoring of KPIs, commercial standards and team results, promoting professional growth and carrying out on-the-job training activities.Take part in the dealer sales force selection process and supervise the sales management activity.Analysis aimed at improving internal workshop processes to increase productivity and efficiency.Monitoring and optimization of business processes, development of brand experience and project management focused on new digital tools.Management of Customer Care cases related to care issues and development of action plans Customer feedback for an improvement of the Net Promoter Score.Verification of the suitability of the After Sales standards for the evaluation of new candidates and any new appointments. Show less

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  Stellantis

  Jul 2021 - now

  Area Sales Manager DS Automobiles