Pablo Torres

Experience

• 

  LATAM Airlines Group

  Feb 2013 - Jun 2013

  Intern
• 

  Maestranza Diesel S.A.

  Jul 2013 - Apr 2014

  Developed a Balanced Scorecard tool, analyzed KPIs and automated data generation. Developed a KPI dashboard and automated data gathering.

  • Performance Management Analyst

    Jan 2014 - Apr 2014

  • Business Intelligence Analyst

    Jul 2013 - Dec 2013
• 

  LATAM Airlines Group

  Apr 2014 - Oct 2015

  As a consultor, I advised to Revenue Management about flight availability. Managed systems and projects, and led functional training to other departments. Automated sales report for different markets, and created a data generation process for the CRM.

  • R&D Engineer

    Jul 2014 - Oct 2015

  • Information Systems Analyst

    Apr 2014 - Jul 2014
• 

  Kunder

  Oct 2015 - Nov 2016

  Project Manager

  Led a multi-disciplinary agile development team (2 to 10 people), in web and mobile (Android and iOS) development projects for finance companies. Managed client relationships, requirement delivery, project planning, and task estimation.

• 

  LATAM Airlines Group

  Apr 2017 - Apr 2018

  Process Engineer

  Assessed and managed complex technology projects for the development of new systems. I met with stakeholders to generate requirements, analyzed functional and technical variables, worked with technology vendors. Worked as Business Analyst on a Scrum team, supporting the Product Owner in creating and prioritizing user stories for the development of a B2B platform.

• 

  Havas Group

  Apr 2018 - Oct 2020

  Project Manager

  Leading a multi-disciplinary team that develops and improves the digital products of Claro Chile on a day-to-day basis, from the perspective of design, web development and SEO. I am responsible for meeting the client's expectations of the products by using the industry best practices, user experience, and technical know-how. As a team leader, I promote collaboration between the client and the team to discover opportunities for improvement, establish business requirements, plan and deliver increments that achieve the set goals. Show less

• 

  Sodimac

  Oct 2020 - Jun 2021

  Business Analyst / acting Product Owner

  I am responsible for the product vision of the My Account, My Orders & Notifications product on the Sodimac site for 7 countries. I work as Business Analyst and Product Owner (acting) on a multi-disciplinary and distributed team. Focused on aligning the customer needs of each country, creating and prioritizing user stories, leading developers and designers to reach our goals, and analyzing KPIs to define the product roadmap.

• 

  Itaú Chile

  Jul 2021 - Oct 2021

  Business Analyst
• 

  Thoughtworks

  Oct 2021 - Jul 2024

  Consultor para empresas chilenas en industrias de Retail y Aeronáutica. Experiencia en productos B2C para usuarios internos y productos técnicos de alta complejidad. Responsable de la visión y estrategia de producto, definir objetivos y métricas, liderar el proceso de Discovery junto con UX, establecer el Roadmap y construir el backlog para equipos de desarrollo y data. Coaching a clientes en product mindset y agilidad. Consultor para empresas chilenas en industrias de Educación y Financiera. Experiencia en productos B2C para usuarios externos. Colaborar en construir de la visión y estrategia de producto, definir métricas para objetivos de negocio, participar del proceso de Discovery, establecer el Roadmap con el cliente y construir el backlog para equipos de desarrollo.

  • Senior Product Manager

    Oct 2022 - Jul 2024

  • Senior Business Analyst

    Oct 2021 - Oct 2022
• 

  Globant

  Aug 2024 - now

  Senior Product Manager

  Consulting for companies in the Retail industry. Experience in product recommendations, search relevance and the general ecommerce ecosystem. Responsible for the execution of the product strategy, following metrics and objectives completition, coordinating with multiple teams to enable milestones and working with engineering and data teams.