Deep Enrich
Craig Lance
Geek Squad Agent, Car Audio installer, Sales
271 followers
Brunswick, Ohio, United States
Connect with Craig Lance to Send Message
Connect
Connect with Craig Lance to Send Message
ConnectTimeline
About me
Senior Manager, Customer Support
Education
Lutheran West High School
1995 - 1999High School Diploma General Studies
Experience
Best buy
Dec 2000 - Jul 2007Geek Squad Agent, Car Audio installer, SalesKeefe Commissary Network
Jan 2004 - Sept 2018Responsible for all technical issues within my region as well as all new installs and upgrades, managing progects from beginning to final stages of implementation as well as training all end users
Technical Services Manager
Jul 2012 - Sept 2018Recieving/Freight
Jan 2004 - Jul 2012
Navigate360
Sept 2018 - Dec 2021Manager, Customer Support and Implentation
ALICE Training Institute
Sept 2018 - Apr 2020Customer Support Manager
Computer Aid, Inc.
Nov 2021 - Jun 2022Sr. Field Support Manager
Licenses & Certifications
- View certificate
Managing Customer Expectations for Managers
LinkedInMar 2019
Quality Standards in Customer Service
LinkedInMar 2019- View certificate
Managing a Customer Service Team
LinkedInMar 2019 - View certificate
Managing a Customer Contact Center
LinkedInMar 2019 - View certificate
Customer Service: Winning Back a Lost Customer
LinkedInMar 2019 - View certificate
Become a Customer Service Manager
LinkedInMar 2019 - View certificate
Quality Standards in Customer Service
LinkedInMar 2019 
Certified Instructor
ALICE Training InstituteOct 2018- View certificate
Building Customer Loyalty
LinkedInMar 2019 - View certificate
Using Customer Surveys to Improve Service
LinkedInMar 2019
Recommendations
Melissa daverio
Internal Auditor presso International Fashion Trading S.à r. l. (MaxMara Group Brands)Lugano Metropolitan Area
Chiara teresa wetzel
Business Development @ Finanztip | M.Sc. in Consumer Science with focus on Innovation & Entrepreneur...Munich, Bavaria, Germany
Vaidehi chaudhari
MS in Biomedical Engineering | Vice President of GSBMELos Angeles, California, United States
Peter stiefel
Senior Sales, Managing DirectorBegnins, Vaud, Switzerland
Amanda dillon
Corporate Communications I Investor Relations I Employee Engagement I Graphic Design I Outgoing crea...Greater Toronto Area, Canada
Aditya katake
Trainee Engineer at Caepro Technologies Pvt. Ltd. | VIIT PunePune, Maharashtra, India
Vinicius dos santos costa
Engenheiro Civil | Planejamento e Controle de obras | Análise de Dados | Lean Construction | Busines...Belo Horizonte, Minas Gerais, Brazil
Mike wade
Program ManagerGreater Phoenix Area
Vanessa casanova
Marketing & PublicidadeLisboa, Lisbon, Portugal
Sheetal .
Assistant manager in Packaging department at Foodcoast international companyJind, Haryana, India
Dylan miles, rpr, ipma-acp
Recruitment Manager | Empowering Businesses with Tailored HR Solutions | Specializing in Comprehensi...St John’s, Newfoundland and Labrador, Canada
Dilina devendra
IT Support Engineer | IT Technical Support | Desktop Support | IT officer | IT Service DeskDubai, United Arab Emirates
Pablo torres
Product Manager @ Thoughtworks | Product OwnerChile
Rajib pramanik
Technology Delivery Manager at AccentureKolkata, West Bengal, India
Steve martin
Principal Emeritus at GenslerWashington, District of Columbia, United States
Jose gonzalez
Assistant General Manager at WalmartTemple, Texas, United States
Goma éric deli
Chargé de Formation au projet Pro-débarquement chez Ministère des Ressources Animales et Halieutique...Attécoubé, Abidjan, Côte d'Ivoire
Mihail ranov
Analyst II Infrastructure Services - Backup and StorageBulgaria
Abdurrahman gayretli
Senior Software Specialistİstanbul, Türkiye
Carla storey, lcsw-s
VP of Consulting at Colton Strawser Consulting. We help nonprofits develop the data, funding, and le...Fort Worth, Texas, United States
...