Dilina Devendra

Experience

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  Wild Holidays Sri Lanka

  Mar 2016 - Jun 2017

  IT executive cum Head of ERP System

  • I built the complete IT infrastructure for the entire property and Implement ERP systems of those hotels. My duties was included following key areas to Implement training and managing the Tauras hotel management system that includes Reservation system, Front office cashiering with account receivable and payable system, Inventory management system, fixed assets management system, portioning menus system, Room Management systems, POS (KOT/BOT) restaurant system and Banquet System. • Identifying problems and then suggesting ERP based solutions.• Daily report generating after night audit. • Active Directory / VPN / LAN / WAN monitoring, optimizing network. • Configuration of Servers, switches, routers, NAS, and other network devices.• Network planning and cabling.• Implementation and configuring Windows Server 2008 and 2012.• Working on capacity management with Backup maintained (Synology Disk Station Manager / ARCserve).• Provided accurate information on IT products and services. • Maintain endpoint security, software updates and patching. • Monitor hardware and software stock levels and place order requests.https://www.wildholidays.lk/ Show less

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  V S Information Systems (Pvt) Ltd

  Jun 2017 - Jun 2022

  Coustomer Support Excecutive

  • Hp certified engineer for Hp desktop and laptop computers repair. Hands-on experience in AMC and SLA sevices onsite support for Banks, Finance companies and government departments.• Managed IT support tickets and provide level 1/2 technical support (onsite and remote) to end users on hardware and software-related issues.• Perform the daily checklist and take action accordingly by creating the Ticket in the CRM and resolve the issue. • Demonstrating the customer service skills, such as actively listening to customers in order to understand each issue and situation, providing proper follow-up and status updates.• Performed troubleshooting to resolve IT-related and application issues for 15000+ users. • 24x7 onsite support to ATM core networks (switches, routers, and UPS)• AMC and SLA services support to replace faulty hardware servers, desktop / Laptop PCs and CCTV. • Install and configure operating systems, applications, networks, printers, and scanners on-site.• Participated IT projects and handle IT ad-hoc duties.• Performed Pc cloning, data restore/recovery, PC/OS deployment and relocation.• End-user support to windows operating systems 7,8,10, AD, Ms Office tools and O365. https://vsis.lk/ Show less

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  Vostok Trading LLC

  Oct 2022 - Dec 2024

  Information Technology Engineer

  • Setting up and installing new hardware and software systems.• Diagnosing and troubleshooting computer issues• Maintaining hardware and software by conducting regular maintenance and updates.• Identifying and resolving network, connectivity, and server issues.• Monitoring and maintaining security systems and installing updates.• Providing technical support to users and resolving technical errors.• Installing, maintaining, repairing, and replacing security cameras, ANPR cameras, computer networks, and other equipment used in video surveillance systems Installation and configuration of IP CCTV/ANPR systems. Show less

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  Trade X ME LLC

  Jan 2025 - now

  Information Technology Administrator