Mike Wade

Experience

• 

  Arizona State University

  Jan 1999 - Jan 2010

  Technology Support Analyst

  Technology Support Analyst Principal system and network administrator for the Ira A. Fulton Schools of Engineering Dean’s Office Directed a team of Computer Specialists responsible for system and network support for PC, Linux, mobile and Mac systemsMaintained a strong security posture by ensuring compliance to standards and policies through event monitoring, analysis and response, OS/application/AV patching and user trainingResponsible for risk assessment, cost, procurement and integration of new technologies for Dean's Office, Department of Biomedical Informatics and School of Computing and InformaticsCoordinated the initial system and network design implementation for the department of Biomedical InformaticsManaged Active Directory Groups and Group Policies within OUs owned by EDOActive member of ASU’s Technical Advisory Group; responsible for providing clients with a secure computing environment and ensuring adherence to security policies and best practicesTechnology Support Analyst AssociateLead Support Analyst for ASU's Information Technology Office Delivered weekly security briefings at staff meetings centered on best practices for defense and response to current threatsAssessed, triaged and escalated security violations (Wireshark, tcpdump, Snort, Remedy CRM)Performed data backup, system patching, antivirus installation and updates and performance monitoring for CRM ServersProvided technical in-person and phone support to the ASU community Computer Specialist III Provided technical support for the ASU faculty, staff and student community focusing on system hardening, general system and network support and data recovery Show less

• 

  Pearson Education

  Oct 2010 - Jan 2016

  Project Manager/Sr. Technical Analyst

  Managed a globally distributed team of Support and Sr. Support Analysts; operating within an Agile framework utilizing JIRA and similar systemsOversaw development and ongoing support of Documentum for Pearson North America, Alfresco for Pearson English (US/UK) and other BAU pipeline projectsProject Manager for product roadmaps of Documentum and Alfresco Led sprint meetings and tracked milestones on content management system releasesDeveloped and implemented communication strategies for new application releases, system outages and updatesProactively engaged with stakeholders to gather business requirements, solicit feedback and create user stories for Documentum and Alfresco product backlogsCreated clear escalation paths between technology teams and LOBs to align IT decision making with strategic objectives utilizing a matrixed approachForecasted, managed and reconciled an annual budget exceeding $2 Million USD User Acceptance Testing Lead responsible for certifying browser/Java/OS version compatibility for Documentum and Alfresco CMS systemsCreated best practices documentation for supported Pearson applications Advocated for the best end-user experience by leading Change Control Board meetings and direct interaction with the user community Show less

• 

  Ztek Consulting Inc.

  Nov 2015 - Jan 2016

  Project Manager

  Managed transition of system and application support from Pearson internal team to vendor team located in Mumbai, IndiaProject manager for on-boarding of new vendor development and support teamsDefined scope and quality standards for training on system and application support processes for new teams; completed ahead of scheduled timetableFacilitated internal communications with businesses regarding the transition and implementation of the new system and application support model Show less

• 

  Wells Fargo

  Dec 2017 - Jan 2019

  Business Systems Consultant/Program Manager

  Lead UAT Coordinator responsible for managing full scope of UAT testing cycle for LoB. Responsible for creating traceability matrices mapping test scripts, business requirements and functional system designs.Identify and track risks to the project and ensure UAT milestones are met.Design test scripts from requirements documentation and collaboration with development and QA teams.Utilize HP's Application Lifecycle Management (ALM) for script execution and defect tracking.

• 

  Mosaic451

  Feb 2019 - Mar 2020

  • Project Manager

    Dec 2019 - Mar 2020

  • Cyber Security Analyst

    Feb 2019 - Dec 2019
• 

  Exabeam

  May 2021 - Oct 2023

  Program Manager
• 

  Cequence Security

  Apr 2024 - now

  Program Manager