Tracey Walsh

Experience

• 

  JD Wetherspoon

  Aug 2004 - Sept 2008

  Duty Manager
• 

  Mitchell Business and Enterprise College

  Sept 2008 - Sept 2009

  Receptionist
• 

  The Sweet Factory

  Sept 2009 - Jan 2011

  Unit Manager
• 

  Teach Dolmain

  Mar 2011 - Jun 2013

  Bartender
• 

  Halfords

  Jun 2013 - Oct 2014

  Sales Associate

  ● Consistently met and delivered on key KPIs within the store● Used active listening and relationship-building skills to assess customer needs and build rapport● Displayed products with exceptional visual merchandising skills to generate interest and attract customersinto store.● Upskilled within role to learn all aspects of working within the store including car fits, bike sales

• 

  Vodafone

  Oct 2014 - May 2021

  Business in Retail Advisor

  Managed quarterly business targets in store● Consistently achieved or exceeded business targets as well as personal sales targets● Upskilled existing team members in business offerings and packages● Trained new team members on all aspects of store including business sales● Achieved business goals set out by company in addition to personal goals as senior sales person● Contributed to day to day operations including all aspects of compliance, cash control and stock-taking

• 

  Vodafone • The Phone Stores

  May 2021 - May 2022

  Store Manager

  Managed 3 direct reports, including completion of recruiting and hiring processes.● Managed weekly schedules using Bizimply software.● Addressed customer issues to ensure swift and successful resolution.● Supervised and trained 3 customer service team members to provide exceptional service throughout entireexperience.● Managed day-to-day operations, including supervision and assignment delegation for team.● Consistently met or exceeded sales goals by monitoring and improving sales performance throughconsistent employee recognition. Show less

• 

  Sky

  Sept 2021 - Jan 2024

  • Customer Service Advisor

    Oct 2023 - Jan 2024

  • Sales Advisor

    Sept 2021 - Oct 2023
• 

  Forge Holdings Ltd

  Jan 2024 - now

  Property Manager

  • Lease Management: I oversee all aspects of lease administration, including negotiation, renewal, and enforcement of lease terms.• Property Maintenance: I coordinate and supervise maintenance and repair activities, ensuring properties are well-maintained and compliant with safety regulations.• Financial Management: I develop and manage property budgets, monitor expenses, and optimize revenue through effective rent collection and lease management.• Vendor Management: I source, contract, and manage relationships with vendors and service providers, ensuring quality services are delivered on time and within budget.• Marketing and Leasing: I develop and implement marketing strategies to attract and retain tenants, leveraging my expertise to showcase the unique features and benefits of each property.• Risk Management: I identify and mitigate risks related to property operations, safety, and compliance, proactively addressing potential issues to minimize impact.• Reporting: I prepare regular reports on property performance, providing valuable insights into occupancy rates, financial performance, and maintenance activities. Show less