Manoj Singh

Experience

• 

  IEnergizer

  Feb 2011 - Feb 2012

  Customer Service Representative

  • Attending customer calls and providing information regarding Samsung product & services.• Registering complaint regarding customer product.• Maintaining case closer report.• Registering service order for customer product.• Registering P/L complaint case and doing follow-up on the same.

• 

  Arvato Bertelsmann North America

  Mar 2012 - Jul 2013

  Customer Service Representative

  Worker in transparent process, we received the real invoices in different systems, like SAP, JDEdward, Oracle, we analysed data to find, Duplicate invoices, Duplicate Payment, Open çredit, Payment made in wrong currency, Paid Credit invoice incorrectly enter as paid debit in system

• 

  Mercer India

  Aug 2013 - May 2019

  My role and responsibilities were same as in WNS as the process Mercer F&A was taken over by WNS

  • Process Specialist

    Aug 2013 - May 2019

  • SME

    Aug 2013 - May 2019
• 

  WNS

  May 2019 - now

  Assistant Manager

  Leading team size of 21 resources for cash application and Credit control -Collection and reporting team. Handling their day- to -day activities SLA management, MIP creation, Recognition and attendance management with below other activities: - o Interacting with clients for providing them information regarding process activity and take feedback and share with team on weekly basis. o Assist in monthly, quarterly and yearly closing activities. o Responsible for Monthly internal audit.o Running multiple interface activity in Oracle.o Handling Daily, Weekly and monthly reporting and Month end closing report which includes WD+2 reporting, Aging Report, 2190 Suspense by reason, total suspense account and accruable & non accruable report for OTC Cash application.o Daily work allocation and sharing work status with client for day-to-day work. o Handling all the day-to-day activities for those processors assigned under my supervision. o Lead process improvement ideas and co-coordinate in team project. Processed invoice payments and recorded information in account database. Processed posting and reconciling payments and addressing aged receivables. o Reached out to vendors and customers in order to resolve account problems. o Coded invoices and other records to maintain organized and accurate records. o Reviewed client invoices and expense reports, identifying discrepancies. Verified items billed against items received and followed-up with vendors and employees to reconcile variances and resolved collections disputes to maintain customer relationships.o Ensuring all payment are booked correctly every day to the Lockbox matching payments to the correct customer’s account. o Ensure proper training provided to new employees.o Reconcile the balance of STLE and STLB Account (Refund Reconciliation) on monthly basis. o Supporting and resolving queries at the time of annual internal and external audit. Show less