Naomi Cooper

Experience

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  Liquorland

  Dec 2006 - May 2009

  • Store Manager

    Apr 2007 - May 2009

  • Sales Assistant

    Dec 2006 - May 2007
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  First Choice Liquor

  Jun 2009 - Dec 2013

  Customer Service Manager

  In my role as Customer Service Manager, I was directly responsible for ensuring the smooth running of front of house duties including the training and supervision of service staff and ensuring the store was clean and easily accessible by customers. I worked with customers in managing orders, enquiries, taking feedback such as compliments and resolving complaints. I also managed rostering and payroll of waged staff, invoice processing, adhered to store budgets, and ensured daily tasks were completed to the standards of internal audit requirements. I was also a part of the state health and safety team where we would discuss and trial broader health and safety initiatives for state and national rollout. I was also the area health and safety champion, where I would work with a cluster of stores and their managers to ensure their health and safety regulations were being met. Show less

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  Alere Inc.

  Feb 2014 - Jun 2014

  Administration Assistant

  As Administration Assistant, I liaised with internal and external stakeholders regarding the Flu Vaccination Program including booking vaccination nurse services, managing client bookings and inquiries, and collation and verification of consent forms. I created individualised promotional materials for clients using Adobe Pro software to be sent to clients in a timely manner. I was responsible for invoice processing as well as secure storage of confidential materials. I completed other general administration duties as needed by the Flu Team. Show less

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  Headspace

  Sept 2014 - Dec 2019

  Headspace is Australia's National Youth Mental Health Organisation, with the goal of providing early intervention mental health programs and services to young people aged 12-25 years. Headspace provides a safe, inclusive space for all young people seeking support within their local community.In my role as Community Awareness Officer, I work with many stakeholders including schools and other community organisations to improve visibility of headspace services to encourage early help seeking. I plan, organise, and run local events aimed at increasing awareness of headspace and issues associated with mental health. I also develop, deliver and evaluate mental health literacy information sessions to community groups to build capacity and increase self efficacy in understanding and identifying common mental health issues, empowering young people, their parents and carers to seek support early. I am also a direct supervisor of the Peer Educator and the Youth Advisory Group. I work with those in these roles in ensuring content is relevant and in community engagement activities. Show less As Health Services Receptionist, I was often the first point of contact to the service, and provided a friendly introduction to the centre. I was responsible for providing clear and up to date information regarding services provided, as well as referral processes from external services face to face, over the phone, and via email. I managed bookings for multiple Allied Health Providers, including ensuring all referrals were accurate and complete to Medicare standards. I liaised with internal and external stakeholders regarding referrals and other inquiries to ensure the smooth running of services. I used Pracsoft and Medical Director to manage bookings and record interactions with clients as well as lodging and finalising bulk billing claims to Medicare. I did various administration tasks for Allied Health Providers and other staff as needed. Show less

  • Community Awareness Officer

    May 2018 - Dec 2019

  • Health Services Receptionist

    Sept 2014 - Jun 2018
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  Royal Flying Doctor Service of Australia

  Jan 2020 - Jul 2022

  The Royal Flying Doctor Service is one of the largest and most comprehensive aeromedical organisations in the world, while also providing extensive primary health care and 24-hour emergency service to people over an area of 7.69 million square kilometres.The eHealth Team Leader role coordinates and manages health programs essential to increasing accessibility to specialist health care, and improving self efficacy in managing chronic conditions in regional and remote areas of Australia. With a key focus on the planning, implementation and evaluation of health programs, I supervise a small team of program support staff to deliver the Flying Doctor Telehealth program, ensuring exceptional customer service to stakeholders and increasing access to health care for rural and remote Victorian's. This program connects people from all over Victoria with Specialist consultation appointments via video link, removing the need to travel long distances from regional, rural and remote communities. I also support the planning, implementation, and evaluation of the new Gippsland Patient Monitoring Program. A program aimed at improving patient self efficacy in managing multiple chronic conditions via mobile apps with the support of local health services. This program works with health service staff in rural areas to provide greater oversight of people managing co-morbidities, increasing accessibility to health care when it's needed, while also increasing health literacy and self management of chronic conditions and reducing need for acute care. Show less

  • Acting Health Services Manager - Digital Health

    Mar 2022 - Jul 2022

  • eHealth Team Leader

    Jan 2020 - Jul 2022
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  North Western Melbourne Primary Health Network (NWMPHN)

  Jul 2022 - now

  Lead, Victorian HIV and viral Hepatitis Integrated Training and Learning Program

  VHHITAL delivers education and training to the primary health care workforce to support better diagnosis, treatment and management of HIV, hepatitis B and C and STIs, including training and certification for practitioners to prescribe s100 drugs.