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Vinod M

Vinod M

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location of Vinod MChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Integrated Service Portfolio Manager, Kyndryl India

  • Education

    • Savitribai Phule Pune University

      2003 - 2005
      MMM Marketing Management

      Activities and Societies: Projects on Service Designing & on Software Marketing/Piracy.

    • University of Madras

      2000 - 2003
      B.COM Bachellors Degree in Commerce

  • Experience

    • IBM

      Jul 2006 - Jul 2021

      Improve Client Delivery & Ensure Contractual Obligations (SLAs, KPIs, CDPs) are always met.I manage infrastructure services for about 700+ servers in our Data center that hosts around 260+ applications with a wide variety of flavors including AIX, Linux, Windows, Oracle, SQL, NAS, Middleware, SAP, etc. In addition, I also manage the Network layer & work in close collaboration with AT&T. Ensure Infrastructure Availability & Delivery of Services as per agreed SLAs'​ & KPIs'.Device & Drive Continual Improvement plansUnderstand Client requirements, expectations, & device means to achieve them.Manage Incidents, Problems & ChangesAvailability NegotiationsSupport ProjectsVendor Management

      • Service Delivery & Availability Manager

        Jan 2019 - Jul 2021

      • IT Service Delivery & Availability Manager

        Apr 2014 - Dec 2018

      • Delivery Operations Manager

        Oct 2012 - Mar 2014

      • Functional Lead (Transition Management)

        Jan 2011 - Sept 2012

      • Change Manager

        Jul 2006 - Dec 2010

    • Kyndryl

      Jul 2021 - now
      Integrated Services Manager

  • Licenses & Certifications

    • COBIT-5

    • ISO 20000-1 Lead Auditor certified

    • ITIL v2 Practitioners

    • ITIL V3 Foundations