Virginia Loveday

Experience

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  Whirlpool Corporation

  Oct 2012 - Feb 2017

  Multifamily Project Manager

  • Developed scheduling tool for all job sites using Google apps leading to over 50% increase in overall productivity and on-time deliveries by my delivery team, bringing them to top performer in the region.• Single point of contact for 55 contracts ranging from $200,000 to over $3M in business each, creating positive relationships with PMs from multiple top-tier multi-family construction companies to ensure customer retention.• Decreased product over shipments YTD from 2015 to 2016 saving over $1M dollars in product and delivery costs, and improved to 96.1% on-time deliveries.• Compiled data from SAP and Salesforce reports to review issues such as aging deliveries or availability constraints. Analysis allowed my region to become top performer for on-time deliveries, project completion dates, and damage costs incurred. Show less

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  Alcoa

  Feb 2017 - Aug 2017

  International Commercial Liaison

  • Managed around 30 domestic and international accounts from order to cash utilizing SAP ensuring critical dates are met for shipment and production. Retained over $10M in annual sales via effective procedures.• Worked with customers and plant to reduce delivery delays saving millions in dollars from potential plant shutdowns.

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  Elo Touch Solutions

  Aug 2017 - Aug 2018

  Sales Operations and Account Manager

  • Oversaw around 25 active OEM business accounts from order to cash, retaining over $50M in annual sales through excellent customer service and attention to detail.• Reduced need for expedited delivery by managing shipping log saving customers and company over $500k in shipping costs by analyzing daily backlog and working with planning teams in US and China.• Increased overall sales by at least $1M by supporting the inside sales team with up-to-date SAP and Salesforce reporting on logistics, production, and planning needs along with providing pre-sales product information to smaller customers leading to upsell opportunities. Show less

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  AZEK Building Products

  Sept 2018 - Aug 2019

  Sales Operations Analyst

  • Performed Salesforce administrator duties, including creation of reports, design and deployment of enhancements, access management, workflow automation, and data hygiene.• Produced monthly and quarterly presentations for executive and board review with analysis on ailing product lines, suggested action items, and performance trends.• Created new Excel reports to review sales performance by product, customer and territory versus prior year and budget. These reports utilized pivot tables and vlookups, which reduced work for field sales teams and increased their effectiveness.• Administered monthly sales commission plans and quarterly SIPs, including payout calculations and obtaining approvals for more than 100 sales team members.• Maintained reports and opportunities such as dealer incentive programs, distributor rebate programs, and sales team KPIs in Salesforce. Show less

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  American Hospital Association

  Mar 2020 - Jul 2020

  Sales Support and Operations Analyst

  • Salesforce administration including data management, user management, report and dashboards, process automation, and app integration.• Handled tickets for day-to-day technical issues from end-users and worked with process partners to determine necessary enhancements.• Collaborated with senior leadership to develop future business plans for development and deployments of new enhancements.• Worked closely with developers and QA to perform UAT and evaluate feedback for further changes, as necessary.• Increased user adoption by 75% by delivering regular training sessions for Salesforce users making the transition to Lightning.• Projects included vendor record cleanup, collaborative forecasting, invoice tracking process, workflow cleanup, and integrated marketing campaigns. Show less

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  Ginny Loveday Games

  Jul 2020 - now

  • Freelance tabletop RPG writing duties include narrative and mechanical design work, writing, editing, project management, social media marketing, short fiction, and web content creation.• Tabletop RPG writing credits for Wizards of the Coast, Renegade Games, Legends of Avantris, DMsGuild Adept Program, Steamforged Games, World of Game Design (Bite-Sized Gaming), Escape Plan Games, and numerous indie publishers.• Other writing projects include technical writing for IT Process Documents, creative writing, blog content creation, copywriting, and script writing. Show less

  • Owner & Chief Creative

    Aug 2017 - now

  • Technical Editor

    Aug 2017 - now

  • Designer/Writer

    Aug 2017 - now

  • Twitch Streamer and Producer

    Jul 2020 - Dec 2022
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  Option Care Health

  Sept 2020 - Jun 2023

  • Managed a team of full-time employees, contractors, and interns.• Duties included providing training and support, conducting interviews for new hires, creating project plans, leading stand-up meetings and weekly 1:1 meetings with each team member.• Collaborated with internal and external business partners to determine potential new projects for the team to take on, ensuring that workloads were manageable and apportioned according to everyone's strengths.• Created dashboards and data automation to track progress on projects and provide executive-level summaries for weekly status updates on the team's project work.• Oversaw creation and maintenance of standard operating procedures, policies, and other documentation.• Implemented regular team-building activities to increase engagement and productivity for remote employees. Show less • Established and stood up new team to handle all SOX ITGC functions for the entire enterprise of 5000+ employees which had recently completed a merger and IPO.• Achieved two consecutive audit cycles with zero exceptions with 18 months of team formation.• Established IT SOX Controls and worked with application owners on processes for defining and gathering required evidence.• Documented and maintained all SOX IT audit processes and workflows, standardizing processes across the organization.• Worked with application owners to create remediation plans for gaps in key areas.• Utilize ServiceNow for audit documentation and tracking, working with ServiceNow analysts to build out new functionality as required, including UAT testing and training of personnel.• Implemented enterprise-wide Access Management program utilizing Okta and AD for in-scope systems and applications.• Partnered with Business Intelligence team to create automated reporting across various control and applications.• Oversaw readiness preparations for SOC2 certification, crafting controls and processes to achieve Type 1 attestation. Show less

  • Lead Analyst, Information Security GRC

    Jul 2022 - Jun 2023

  • Senior Analyst, Information Security Regulation & Certification

    May 2021 - Sept 2022

  • Data Security Analyst

    Sept 2020 - May 2021
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  Steamforged Games Ltd

  Aug 2022 - Aug 2024

  Lead Editor

  • Focused on developmental editing, copyediting, and proofreading for tabletop roleplaying game books and web content.• Collaborated with development team during the design process for mechanics balancing and other developmental input.• Worked with contract editors and designers for various projects to ensure understanding of project expectations and available resource.• RPG Product lines included Runescape Kingdoms: The Roleplaying Game, Dark Souls: The Roleplaying Game, Epic Encounters, Animal Adventures, Local Legends, Adventures and Academia: First Class, and other unannounced IPs.• Attended industry events to provide game demonstrations and sales support at exhibitor booth. Show less