Mirjana Lukic

System Analyst

206 followers

Austria

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Timeline
About me
Continual Improvement Process Lead/ITIL4 Process Implementation and Harmonization, IT Governance - Information & Reporting IT GAE bei Boehringer Ingelheim
Education
- PeopleCert
  2025 - 2025
  ITIL4 Master ITIL4 Master
Experience
- Imperial Oil
  Sept 1997 - Dec 1997
  System Analyst
- Ingram Micro
  Jan 1998 - Dec 1999
  Softwareingenieur
- ATI Technologies (U.S.)
  May 1999 - Aug 1999
  Softwareingenieur
- APA – Austria Presse Agentur
  Feb 2000 - Mar 2001
  Softwareingenieur
- Ericsson
  Apr 2001 - Sept 2002
  System Analyst
- Boehringer Ingelheim
  Mar 2004 - now
  - Continual Improvement & Risk Management Process Lead - Information & Reporting IT GAE
    May 2019 - now
  - Regional Support Manager for Eastern Europe - IT EFP AMS Team
    Jan 2019 - Jun 2020
  - SAP Authorisation, Governance & Compliance
    Jan 2006 - Jan 2019
  - Oracle DBA
    Mar 2004 - Jan 2006
Licenses & Certifications
- ITIL 4 ® LEADER Digital and IT Strategy
  AXELOS Global Best Practice
  Dec 2022
  View certificate
- ITIL 4 ® Strategic Leader
  AXELOS Global Best Practice
  Dec 2022
  View certificate
- ITIL 4 ® SPECIALIST High Velocity IT
  AXELOS Global Best Practice
  Dec 2022
  View certificate
- ITIL 4 ® Managing Professional
  AXELOS Global Best Practice
  Dec 2022
  View certificate
- ITIL 4 ® SPECIALIST Create, Deliver and Support
  AXELOS Global Best Practice
  Dec 2022
  View certificate
- ITIL 4 ® STRATEGIST Direct, Plan and Improve
  AXELOS Global Best Practice
  Dec 2022
  View certificate
- ITIL 4 ® SPECIALIST Drive Stakeholder Value
  AXELOS Global Best Practice
  Dec 2022
  View certificate
- ITIL 4 ® Foundation
  AXELOS Global Best Practice
  Dec 2022
  View certificate