Morgan Warner

Experience

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  Right at Home, LLC.

  Oct 2015 - Jan 2021

  Care Manager

  • Managed staff of 25-40 caregivers in Northern Kentucky/Cincinnati area • Recruited appropriate personnel resources using Indeed’s hiring platform to screen potential candidates and conduct orientations • Assigned caregivers to clients via ClearCare, adjusting schedules as needed, with a focus on creating the right match between caregiver and client, taking into account medical and physical needs, home environment, location of home, frequency of services, personality, gender, language, and culture • Conducted on-site instructional training • Filed and scanned paperwork for caregivers and clients • Assisted with payroll at the beginning of every week • Responsible for marketing Right At Home and developing relationships with area medical facilities to generate referrals and potential client leads Show less

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  Path Forward

  Oct 2018 - Nov 2020

  Patient Care Assistant

  • Utilized 3-screen proprietary IVY phone and computer system to service inbound calls and provide support functions related to patient care from multiple U.S. medical practices (primary care, orthopedics, and oncologists) to schedule appointments, process orders for medical procedures, collect insurance information, and perform in-network facility verifications • Toggled between multiple EMR systems (EPIC, ClearCare, Care360, NextGen, and MDVision) while handling calls and inputting real-time information as provided Show less

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  St. Elizabeth Healthcare

  Jan 2021 - Dec 2021

  Certified Nursing Assistant

  • Performed rounds every 2 hours on third shift for 40 patients in oncology, med-surg, and COVID-19 wings, providing timely and effective follow-up to 5 nurses and 1 charge nurse • Documented changes in each patient’s status and input information into EPIC EMR • Emptied all drains, ports, and ostomies • Assisted nurses with bandage changes • Performed glucose checks and obtained patient vital signs, vigilantly monitoring changes

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  Pomeroy

  Jun 2022 - Jul 2024

  Information Technology Support Analyst - Tier I

  Pomeroy, Hebron, KY - contracted with Allegheny Health Network● Provided Tier 1 technical support troubleshooting technology issues to achieve first call resolution (FCR)● Troubleshoot access issues with shared drives, files, emails and HR services● Helped users get connected to the VPN for remote access using Multi-Factor Authentication (MFA)● Assisted users with setting up Multi-Factor Authentication (MFA)● Handled calls and emails that came through from AHN, creating and managing tickets, escalating complex issues toappropriate teams for resolution.● Configured remote access using Horizon Client, ensuring seamless connectivity for remote workers● Assisted setting up Workspace1 on mobile devices for AHN work related access● Consistently achieving high FCR rates, Average Call Wait (ACW) and Average Handle Time (AHT)● Positive feedback consistently with a track record of monthly score card for surveys after call Show less

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  Ensemble Health Partners

  Sept 2024 - now

  Tier 2 Desk Side Analyst