Leslie K.

Experience

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  DJO GLOBAL

  Jan 2011 - Jul 2011

  Sales Representative

  Contacted customers to generate sales of durable medical equipment products. Established new customer accounts through perseverance, dedicated cold calling, and exceptional service. Facilitated efficient insurance authorizations and placements for DJO Global's products.

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  LERN - UGotClass

  Sept 2011 - Mar 2020

  Administrative and Customer Service Manager

  Operated and administered a robust, online professional development course program, identified new course offerings, and performed extensive marketing activities, including website maintenance. Advocated for and researched best practices for teaching and learning. Analyzed instructional problems and developed and implemented potential solutions. Reviewed courses during the development and delivery phases for sound pedagogical and instructional design practices. Responsible for cultivating and maintaining strong relationships by ensuring high levels of customer satisfaction, resulting in solid renewals and growth opportunities. Handled all student inquiries regarding courses, enrollment, technical issues, success, and completion. Assisted in anticipating, mitigating, and escalating academic issues as they developed. Collected, organized, and tracked all documentation associated with the assessment of online instruction. Assisted with the management of service providers to ensure agreements were maintained. Show less

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  Selected Educational Trust

  Apr 2020 - Mar 2022

  Program Coordinator

  Responsible for planning, implementing, and evaluating online, skills-enhancement program. Prepared student-facing support materials for online instruction, in consultation with subject matter experts. Assisted the Executive Director in executing strategies and plans for online learning and continuing education programs that promoted the organization's strategic initiatives. Worked extensively with the Executive Director to increase student enrollment growth and retention strategies. Assisted in anticipating, mitigating, and escalating issues as they developed. Show less

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  American Academy of Neurology

  Feb 2022 - Jul 2022

  Program Manager

  Supported and managed member education initiatives and activities in relation to the pipeline program (7-12 grade and college/medical students). Served as the liaison for Physician subcommittees and workgroups on operational matters, and provided day-to-day professional guidance and leadership. Drove timelines on multifaceted projects and related activities. Implemented new and innovative programs, and provided project oversight. Analyzed and evaluated program risks, and produced program reports for management. Show less