Suresan Ellary

Experience

• 

  Investec

  Apr 2010 - Jul 2011

  Private Bank Support Consultant

  Client Support Centre Consultant –Assistance of electronic payments and card authorisations, generating of documents and statements, general client account queries.Client Support Centre –•Distributing and recording of all admin for the after hour’s team.•KPI Consolidation: Updating of admin, stats, test scores, QA, compliments and errors.•Incident reporting.•Updating of consultants demographics and contact list for the after hour’s team.•KRI”S: Consolidation of average KPI’s, TSF’s and consultant experience.•Assist with monthly refresher training.Dividends –Assisting with issuing of vouchers and general queriesPrivate Bank Online Support team –Assist with general queries submitted by clients via Investec’s online banking environment.Team leader for AH team as well as stand in team leader for DH team. Show less

• 

  BEST - It's SAP Reconciled

  Jul 2011 - now

  AUTOMATED GL & VENDOR RECONS IN SAPBEST is a SAP Partner that develops SAP Certified Modules with a specific focus on resolving gaps in standard SAP functionality within the Finance area.BEST VENDOR RECONS MODULE: The BEST Vendor Recons Module does away with spreadsheets, inefficient manual processing & integration to non SAP systems to automate supplier statement reconciliations in SAP. Reconcile your vendors quickly, easily & with pin-point accuracy allowing you more time for query resolution. BEST GL RECONS MODULE: Currently GL recons have to be done outside of SAP using Excel, paper or another non-SAP system. With the BEST GL Recons Module you can automate your general ledger reconciliations in SAP with approvals to reduce your month end close thereby performing it more accurately and efficiently.BEST GL CLEARING MODULE: Clearing open items in SAP can be a tedious & time-consuming process. With the BEST GL Clearing Module, open item clearing in SAP can now be done automatically with large volumes across multiple companies and account types. No posting of additional entries, mass changes to references or changes to any configuration. BEST REMIT MODULE: Use the BEST Remit Module for customer clearing in SAP & allocation of payments automatically to your customer accounts. Show less AUTOMATED GL & VENDOR RECONS IN SAPBEST is a SAP Partner that develops SAP Certified Modules with a specific focus on resolving gaps in standard SAP functionality within the Finance area.BEST VENDOR RECONS MODULE: The BEST Vendor Recons Module does away with spreadsheets, inefficient manual processing & integration to non SAP systems to automate supplier statement reconciliations in SAP. Reconcile your vendors quickly, easily & with pin-point accuracy allowing you more time for query resolution. BEST GL RECONS MODULE: Currently GL recons have to be done outside of SAP using Excel, paper or another non-SAP system. With the BEST GL Recons Module you can automate your general ledger reconciliations in SAP with approvals to reduce your month end close thereby performing it more accurately and efficiently.BEST GL CLEARING MODULE: Clearing open items in SAP can be a tedious & time-consuming process. With the BEST GL Clearing Module, open item clearing in SAP can now be done automatically with large volumes across multiple companies and account types. No posting of additional entries, mass changes to references or changes to any configuration. BEST REMIT MODULE: Use the BEST Remit Module for customer clearing in SAP & allocation of payments automatically to your customer accounts. Show less •Be the first point of reference for all product/ technical related enquiries. •Work closely with the Developers to ensure the product is of exceptionally high quality.•Liaise with the Developers to schedule support pack releases and ensure they are fully tested and stable prior to release.•Participates in user acceptance testing and testing of new system functionality.•Project management of all product integration/launches/changes of product throughout implementation.•Leading the development, training, and communication of new developments and product changes and process impacts to the rest of the team.•Mentor the BEST implementation and support consultants.•Develop a training curriculum and conduct/ facilitate formal training and coaching sessions covering the Product. •Carry out Consultant reviews on a quarterly basis to ensure Consultants are equipped with all the necessary information and training to carry out projects efficiently and of a high standard.•Schedule formal one-on-one training sessions where required to improve lacking skills in the relevant Consultants.•Attendance at all project and steering committee meetings•Ensures high level and standardization of project documents.•Manage BEST Helpdesk administration effectively and follow up on support items to resolution with Consultants.•Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. •Suggest improvements and innovation for sales material, the website etc.•Source new implementation and support consultants where possible.•Maintaining SAP expertise to support the development of the BEST products. •Accurately translating requirements and specifications to enable the BEST Development Team to execute the appropriate changes to the BEST Products.•Carry out lead consultant roles as detailed below. Show less As an Integration Manager I am tasked with the following responsibilities and duties:• I am the main strategic contributor in the design workshops.• I am the signatory on the BPD, and must review it fully before senior management.• I am the signatory on all specifications, before they come to senior management for approval.• I attend weekly status meetings, and ensure that the functional management is up to date.• I am involved in UAT, not as a presenter, but as an observer.• I am the first point of contact in the case of queries from training consultants.• I also review the training consultants progress to determine progress. Show less •Project preparation activities as detailed in the client Project Plan including engagement with the client around obtaining example data for Design workshop presentation and technical set up.•The successful modelling, implementation and support of business processes related to BEST products. A high degree of understanding of SAP related areas is required. •Business process analysis, the gathering and analysis of requirements and the conversion of these into the Design documents. Ensuring sign-off of the BPD and Configuration Design.•Implementation of the BEST product via the related Build steps detailed in the client Project Plan.•Compiling clear and detailed specifications for programming of any enhancements at the client site. Following the required process for development test data set up and specification reviews.•Conducting and documenting Integration Testing.•Arranging, facilitating and documenting User Acceptance Testing (UAT). Performing UAT corrections and re-testing. Ensuring sign-off of the UAT.•Customising BEST Training Documentation according to client specific needs. •Arranging and providing End User Training to the client. Delivering training and business change management requirements. •Performing data cutover activities as detailed in the client Project Plan.•Managing and performing the necessary Go Live activities as detailed in the client Project Plan.•Providing specialist End User support to client during the Go Live period and beyond according to the agreed SLA.•Providing the close out report for Project Close Out.•Evaluating and validating on-going requests for changes to the BEST products. Compiling proposals where required.•Maintaining SAP expertise to support the development of the BEST products. •Understanding and scoping enhancement requests from existing live sites. •Selling additional work and products at existing client sites.•Referring any new prospects to the BEST sales team. Show less

  • Vendor Recons Product Manager & Director

    Sept 2023 - now

  • BEST SAP Vendor Recons Modules Product & Delivery Manager

    Dec 2014 - Nov 2023

  • BEST AP Product & Delivery Manager

    Dec 2014 - Dec 2014

  • Integration Manager ( SAP Finance)

    Jan 2014 - Nov 2014

  • SAP Finance

    Jul 2011 - Dec 2013