William Wilson

Experience

• 

  SOTEL Limited

  Feb 1999 - Jan 2001

  Operations Manager

  Took responsibility for all our customer support issues. Managed the maintenance engineers and the technical support desk based team. Responsible for the operations support budget.

• 

  MAINTEL EUROPE LIMITED

  Mar 1999 - now

  The role has been created to mature Maintel's approach to Project and Support solution testing regimes in line with our strategic objective of becoming a Cloud and Managed Service partner of choice. A key objective is to drive standards in line with Maintel's ambition of achieving the ISO22301 standard and to ensure the ongoing testing regimes are appropriate for customer service continuity and the requirements of ISO22301. An AVAYA ACM, IP Office and legacy products trained engineer. Primarily installing, but also provide support to customers and fellow engineers. I also provide customer technical advice to Platinum customers and consultancy as required on design, upgrades and business change requirements.

  • Testing Manager

    Sept 2021 - now

  • Principal Engineer

    Mar 1999 - Oct 2021
• 

  Convergent System Limited

  Jan 2001 - Sept 2004

  Technical Support Manager

  Owed the process of our response to technical issues raised by our customers. Took ownership of the escalations to both internal and external Tier 3 engineering. Managed the technical support desk team.

• 

  Maintel

  Oct 2016 - Oct 2021

  Principal Engineer

  Maintel is a trusted provider of cloud and managed communications services helping customers in both public and private sectors improve their business through digital transformation. We help them to make their people more effective and productive with digital workplace technology. We help them to acquire, develop and retain their own customers with customer experience technology. And we ensure they can always connect to their applications and their data through secure connectivity. At Maintel, we have built on our four decades of experience helping customers to communicate and now deliver that expertise through our ICON Cloud and Managed Services Platform. With our ICON Services, our customers have access to enterprise-class, highly available, highly secure and highly capable communications, collaboration, connectivity and customer experience services - backed by Maintel's UK-based 24/7 managed services teamFounded in 1991, Maintel became a public company on the London AIM market in 2004 and has grown both organically and through strategic acquisition. Today Maintel has almost 600 staff based from five UK office locations service customers globally, through both direct relationships and via a network of strategic partners.www.maintel.co.uk Show less