
Andrew Thompson

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About me
Technical Support Specialist II at COCC
Education

Central Connecticut State University
2007 - 2012Bachelors of Science Networking TechnologyActivities and Societies: Inter-Residence Council Secretary, Hall Council President, Dean's Cup Committee, Resident Assistant
Experience

COCC
Dec 2019 - nowVolunteer lead position for our Black, Indigenous, People of Color (BIPOC) Employee Resources Group (ERG)-To foster networking, professional development, mentoring, and leadership opportunities with a focus on empowering and supporting Black, Indigenous and People of Color at COCC-We help facilities employee gatherings and volunteer opportunities that support diversity and inclusivity as well as engage with our executives on matters that need more attention •Maintain and update our internal and external Knowledge Bases•Be a point of escalation for outages and high priority cases•Facilitate on the job training and for new and current team members•Troubleshoot common and proprietary software within physical and virtual environments
BIPOC Employee Resource Group Pillar Lead
Mar 2022 - nowTechnical Support Specialist II
Dec 2019 - now
Licenses & Certifications
.webp)
PrinterLogic Technician Certification
Vasion Print (Formerly PrinterLogic)Feb 2025
ITIL Foundation Level
PeopleCertOct 2019
ControlUp Certified Administrator
ControlUpJan 2022
ControlUp VDI & DaaS Administrator
ControlUpFeb 2025
Microsoft 365 Certified: Fundamentals
MicrosoftMay 2021
IGEL Certified Professional
IGEL TechnologyJul 2020- View certificate

Microsoft Applied Skills: Administer Active Directory Domain Services
MicrosoftMar 2025 
IGEL Certified Professional (ICP) for COSMOS
IGEL TechnologyJan 2024
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