Michael Minevich

Experience

• 

  Motorola Solutions

  Jan 2001 - Jan 2005

  Technical Service Team Leader

  • Worked to ensure services availability and top-notch performance of cellular lab• Managed and maintained tech and sales team• Identified performance faults and analyzed quality reports• Ensured repairs quality and customers satisfaction

• 

  MIRS Communications

  Jan 2005 - Jan 2010

  Logistics Analyst

  • Analyzed repairs history, costs and materials consumption• Analyzed inventory issue trends and developed process improvements• Performed inventory planning and forecasting• Produced KPIs and dashboards• Managed and planned budget

• 

  HOT mobile

  Jan 2010 - now

  As a Regional Manager of Mobile Devices Maintenance, I lead and oversee operations across multiple locations, ensuring the efficient maintenance and repair of mobile devices. My role involves managing teams, streamlining workflows, and implementing strategies to enhance service quality and customer satisfaction.Key Responsibilities: • Operational Leadership: Manage maintenance operations, ensuring consistency in service delivery and adherence to quality standards. • Team Management: Recruit, train, and mentor technical and support staff, fostering a culture of collaboration and continuous improvement. • Performance Optimization: Develop KPIs, monitor performance metrics, and implement process improvements to achieve operational excellence. • Customer-Centric Strategies: Ensure customer satisfaction by delivering timely and high-quality maintenance services. • Budget Management: Oversee budgets, allocate resources effectively, and drive cost-efficiency in regional operations. • Technology Integration: Stay ahead of industry trends, adopting new tools and technologies to improve service capabilities and operational efficiency. • Compliance & Safety: Ensure all teams adhere to industry regulations and company policies, prioritizing safety and reliability. Show less

  • Regional Manager of Mobile Devices Maintenance

    Nov 2024 - now

  • Operations and Customer Success Manager

    Jan 2021 - Jan 2025

  • Customer Success Manager

    Jan 2010 - Jan 2021