Aditi Das

Experience

• 

  KocharTech

  Mar 2020 - Feb 2021

  Customer Service Executive

   Kochar Info Tech.Pvt.Ltd - Customer Care Associate, from Mar’ 20 to Feb ’21. • Managed Customer Care & Service function of reputed Clients like Meeshoo & Swiggychat and generated high customer satisfaction, future referrals & contributed to new business. • Maintained, recorded all relevant communications regarding various issues of delivery, return, refund, quality, packing issues & escalated critical issues to respective support function team for needful redressal. • Effectively cultivated high customer delight, goodwill & facilitated to repeat purchases, referrals & revenue generations. Show less

• 

  Fusion BPO Services

  Mar 2021 - Jul 2022

  Senior Production Specialist

   Fusion –‘ Production Specialist’ from Mar’21 onwards • Executing & Managing with excellence service & business operation of multiple projects assignment and generating customer satisfaction, referrals resulting to new business & revenue. • Managing project Mertitrack, function with virtual interface with relevant stake holders & mentoring students progress & compliance. • Handling project Ajio, with effective service on various business domains like, Supervision, Voice processing, Genesis, RMT etc.• In Ajio Genesis, functioning all relevant commnication & pre launching activities, like testing calls , mails & other apps. • Supervising Ajio RMT function & managing, recording complete return, refund proceedures in strict compliance to SOP norms & timeline safeguarding client’s business interest. • Handling E operation of project Superdaily & rendering various needbased issse resolutions effectively. • Extending high quality Customer service & thus generating Customers’ satisfaction & future referrals.. Show less

• 

  Ntplroots Marketing And Management Services Private Limited

  Jun 2022 - now

  Human Resources Positions

  Recruiting Documentation And Induction Follow up candidates Taking Interviews Maintaining Data on ExcelAppointment Scheduled Selecting ResumePpt and report making