Peter Bouveroux

Experience

• 

  Garage Beckers - Ford (Bilzen & Lanaken)

  Jul 1998 - Jul 1999

  Service Adviser
• 

  Expertisebureel Somers

  Jul 1999 - Feb 2005

  Verzekeringsschade-expert
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  Toyota Motor Europe

  Mar 2005 - Apr 2009

  Warranty Analyst

  Warranty labour rate revisionsWarranty AuditsWarranty Analysis

• 

  Toyota Motor Europe

  Jan 2011 - Dec 2012

  Senior specialist
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  Toyota (GB) plc

  Jan 2013 - Dec 2013

  Technical Consultant

  Early Detection Early Resolution project - Monitor local UK market for potential product quality concerns on new models.Customer Relation project - Providing technical support for Customer Relation department.

• 

  Toyota Motor Europe

  Jan 2014 - now

  1. Project management of T3 (Train-The-Trainer) events:* Collecting engineering information* Manage planning & development* Organise & supervise the T3 events delivery* Implement new training techniques (e.g. Virtual training, gamification...)2. Support the implementation of Pan-European Technician certification programme. Study potential Field Quality concerns for engine and transmission related items by studying/monitoring the market impact, negotiate improvement activities with R&D and lead implementation for the final customer. Monitor the major markets (Spain, UK, France, Germany and Italy) and the central European markets (Poland, Cyprus, Romania, Turkey, Israel, Hungary, Czech and Slovenia) for potential Product Quality concerns including holding monthly telephone meetings and performing regular field visits.

  • Manager - Technical Training & Learning Technologies

    Jan 2023 - now

  • Technical Training Project Leader - Customer Experience

    Jul 2019 - Dec 2022

  • Senior Engineer - Customer Quality

    Jul 2015 - Jul 2019

  • Senior Specialist - Regional Quality

    Jan 2014 - Jul 2015