Gina Trottier

Experience

• 

  VWAG

  Jan 1989 - Jan 2005

  Communications & Systems Administrator

  Provided assistance & training to all staff regarding computer, desk phone or cellular phoneNew employee training Strong working knowledge of MS Office - Word, Excel, PowerPoint, Outlook & PublisherOperated & maintained Network Computer System & Exchange ServerCompany contact for multi-computer systems - ie Ford, ADP, Volvo, Jaguar & Mitsubishi Operated & maintained web site

• 

  Hallmark Realty

  Mar 2006 - Jun 2007

  Real Estate Assistant
• 

  Vibe HCM

  Mar 2013 - Jul 2021

  Project Lead for client migration to new platform: November 2020Implemented project plan for existing clients to upgrade to new platformUpdated contracts and training documents for each clientTested client data prior to their training to make sure it was accurateKick off calls/training/testing/trouble shooting/timelinesClient deadline was 4 weeks from initial call to move to ProductionPersonalized testing documents for each client as per their requirementsMain contact during their testing/training & for the soft-landing stagesCoordinated the official move from Verify site to Production siteSet up schedules and updated team to transfer client over smoothlyIncluded IT team, Developer & all current team members involved Average 10 employees for each updateSuccessfully updated 16 existing clients (8 months) Show less Trained co-workers as they joined the teamLead and organized team weekly meetingsLead tester on client Development /Verification sitesCreate testing scripts/cases for clients during verification testingMain contact for client during verification training/testingDocumenting/Updating all client testing/training informationTrain client on Verification site and ProductionTroubleshoot client tickets that were found during their training/testingTriage tickets for techs and retesting prior to client receiving updatesQA testing for helpdesk team (trouble shooting with team)Weekly meetings with Integration team to focus on reoccurring issues/bugsQA testing for bi-weekly Verification/Production releasesWeekly Project Management meetings to update timeline & plans for client Show less Admin/Reception/SwitchboardUpdating client information via Telephone/Jira/SalesforceUpdating all employee documentation, including new hires, updating employee files with special dietary/cultural restrictions /needsOrganize and execute all employee functions which included weekly breakfasts, welcome employee lunches, banquets and all evening events. Organize all charity events Triage & assign tickets to Helpdesk Team (weekly meetings)Coordinate weekly team meetings with managers/developersBooked travel/accommodations for quarterly meetings for Board Members from USA Show less

  • HRIS Business Consultant

    Nov 2020 - Jul 2021

  • Quality Assurance Verification & Testing Lead

    Mar 2014 - Nov 2020

  • Client Services/Admin/Front Desk

    Mar 2013 - Mar 2014
• 

  Saskatchewan Blue Cross

  Feb 2023 - now

  • Group Sales Administrator

    Feb 2024 - now

  • Quality & Training Specialist

    Feb 2023 - Feb 2024