Héctor C.

Experience

• 

  Zurich Santander Insurance America

  Jul 2011 - Mar 2016

  Statistics and financial reports; liaison and project manager for the claims deputy direction; VIP client attention; policy development and processes improvement; responsible for the follow-up of internal and external audits. Analysis and compensation for accidents; vendors and insurance adjusters coordination; statistics; policy development and processes improvement.

  • Control Desk analyst

    Aug 2015 - Mar 2016

  • Home and SME damages and accidents claims analyst

    Jul 2011 - Jul 2015
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  Pointer Mexico.

  Apr 2016 - May 2021

  Key account manager

  Project management for implementation with VIP clients, data analysis for decision making and report generation for customized KPIs development.

• 

  TA Connections

  Jun 2022 - now

  Implementation Project Manager

  Lead and execute projects for integrating new clients to TAC's solutions for lodging Distressed Passengers (Dpax).Collaborate with different TAC's departments (AM, IT, Product, Sourcing, Operations, etc.) to create multi-faced teams to scope and solve the client's needs.Manage and maintain project management tools (Smartsheet and Gantt charts) to report internally and externally the status of the different projects.Once the projects are concluded, deliver the new clients to the operations and account management teams for business as usual management (BAU). Show less