Kathryn Fillingsness

Experience

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  Indianapolis Motor Speedway

  May 2012 - Aug 2012

  New Media Intern

  -Monitor and post on blogs, forums, and social networks-Online outreach and promotion using Facebook, MySpace, LinkedIn, Twitter, and more-Engage with fans at events and through social media-Performs research to find articles, stories, resources, or other content that is relevant to thecustomer base and posts it to our Facebook and Twitter page in a manner that invites conversation and interaction.-Organize and archives digital images and videos

• 

  JC Penney

  Sept 2012 - Aug 2013

  Sales associate

  -Greet customers and ascertain what each customer wants or needs. -Describe merchandise and explain use, operation, and care of merchandise to customers. -Recommend, select, and help locate or obtain merchandise based on customer needs and desires. -Compute sales prices, total purchases, and receive and process cash or credit payment. -Answer questions regarding the store and its merchandise.

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  City of Fishers

  May 2014 - Aug 2014

  Saxony Beach Staff

  •Supervised other staff members to create a safe, professional, and fun environment •Resolved conflicts with employees, patrons, and beach maintenance issues •Communicated rules, expectations, and guidelines to patrons to ensure safety and prevent incidents •Collected information for liability waivers to transfer legal liabilities from venue to patrons

• 

  Ball State University

  Dec 2014 - May 2017

  •Training and development: Audited, revised, and restructured all existing training manuals to ensure they were updated with current processes and compliant with business policy, created new materials to further facilitate successful training for employees moving to manager role, trained incoming employees on processes and audited performance, and served as on-call escalation point for customer concerns.•Customer service: Answer inquiries and provide outstanding customer experience pertaining to hotel services, guest registration, and travel directions, or making recommendations regarding shopping, dining, or entertainment. •Employee relations: Planned and facilitate staff meetings as well as team building activities Show less

  • Student Manager

    Dec 2014 - May 2017

  • Research Assistant

    Dec 2014 - Jan 2015
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  Lifetouch National School Studios

  Sept 2015 - Jun 2017

  HR Intern

  •Recruiting and selection: Attend local outreach events and job fairs as representative of company to attract new employees, conduct on-boarding sessions and discrimination and harassment training, and conduct interviews for employment candidates.•Compliance: Prepare and maintain employment records related to events, such as hiring, termination, training, leaves, transfers, or promotions, using human resources management system software•Employee relations: Manage employee outreach activities and events such as community service and fundraising initiatives. Show less

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  Amazon

  Jun 2017 - Jan 2019

  Senior Human Resources Assistant

  •Project ownership: Site and manager connections trends and outreach, internal transfer process, and seasonal associate conversion process.o Increased internal transfer offer rate from 20% to 70% over six month period through more efficient utilization of network tools and partnerships with labor planning contributors.•Recruiting and selection: Manage on-site-transfers and hourly internal promotions, from posting, selection, recruiting system management, interviewing and on-boarding experience. oFacilitated full-cycle Tier 3 hiring process for over 20 promotions for spring 2018 hiring. •Employee relations: Employee engagement surveys and Initiatives program, new-hire course facilitator, Incident Investigations, and LOA Case QA Management. •Compensation/Payroll: Ensure payroll accuracy through Kronos timecard audits, daily reporting, and proactive measures.•Compliance: Provide policy expertise to clients, site drug testing program, and ensure pre and post-hire requirements are completed. Ensure team standard work is implemented to full expectations and completed accurately.•Customer service: provide timely and thorough review of outstanding associate feedback, review connections plans and facilitate roundtables, and provide daily production summary with action items for operations partners. oCreated attendance engagement tracking tool to provide operations partners’ daily updates of WTD outstanding engagements as site was consistently below completion rate expectations, and was experiencing high attendance-related attrition. Resulted in 30% increase in completion over first three weeks. •Training and development: Supported TUS1 HR launch team on site for two months of training. Optimized network attendance management tool for site utilization, created site-specific SOP, and provided extensive training to team. •Data integrity: ensure accurate and reliable data is available in People Portal HRIS at all times. Show less

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  Amazon

  Sept 2019 - now

  Program Manager for Amazon Flex program 12 week short term assignment supporting 4+ Whole Foods Market sites in preparation for web order launch. Completed just do it (JDI) initiatives to expand site floor space and volume capacity leading up to these launches as well as shopper (associate) support, training, coaching, and quality auditing.

  • Senior Program Manager

    Jul 2022 - now

  • Regional Program Manager

    Mar 2021 - Aug 2022

  • Area Manager

    Jan 2019 - Mar 2021

  • Area Manager - Prime Now Operations, Whole Foods Market

    Sept 2019 - Sept 2019