Edward Kibugi

Experience

• 

  Haco Industries Kenya Limited

  Feb 2014 - May 2014

  ICT Attaché (Warehouse)

  Provided support to the warehouse team’s ICT needs which are specific to their operations.• Pulling and running reports from Oracle.• Warehouse stock analysis.• Monthly stock taking.• Batch ticket preparation.• Low stock control.• Stock variance control.

• 

  Haco Industries Kenya Limited

  Feb 2017 - May 2017

  ICT Attaché

  Provided support to the department’s ICT activities within the organization.• Software and Hardware support.• Configuring network devices.• Oracle Database front-end assistant.• Logging all IT issues on the service desk.• Input into IT acceptable use policy development.• Overseeing file management on centralized resources or on individual workstations.

• 

  Haco Industries Kenya Limited

  Feb 2019 - now

  Responsible for working closely with the Head of ICT in developing and delivering the organization's overall ICT strategy which is aligned to its goals and objectives.• Manage and maintain servers both on-premise and on Microsoft Azure Cloud.• ERP and HCM system administration. This is specific to Sage X3 and Sage 300 respectively.• Develop data backup and recovery plans and ensure that periodical backup tests are documented.• Office 365 administration which is not limited to managing email accounts. Also responsible for managing the entire Office 365 suite including SharePoint and Exchange Online.• Implement cybersecurity measures to protect the organization’s systems and networks. This includes configuring security policies on firewalls and ensuring endpoint security is running.• Develop and enforce ICT policies and procedures to ensure the secure use of technology within and outside the organization.• Manage ICT projects from the initial planning through execution and their launch.• Interact with ICT vendors and service providers. This includes managing their contracts and making sure the SLAs are adhered to.• Maintain updated records of ICT inventory, network diagrams, and infrastructure.• Manage ICT budget which includes cost estimates, allocation, and tracking.• QMS champion within the department to ensure the organization’s ICT practices comply even with other regulations and standards.• Organize and conduct training within the organization to ensure users are abreast of new trends in technology and security.• Identify areas for improvement within the different departments in a bid to automate those manual processes. Show less Provided high-level support and made sure the organization’s ICT Systems were working well and secure.• Installation programming and maintenance of IP PABX.• Installation and administration of CCTV cameras and access control hardware and software.• Implement and administration of network security equipment, including firewalls, two-factor authentication, and endpoint antivirus software.• Work with other ICT staff to implement and support ICT projects.• Manage Active Domain user accounts and permissions.• Provide training to new and existing users on the proper use of different ICT resources.• Maintained and documented ICT records of existing and decommissioned assets.• Assisted in the implementation and maintenance of ICT policies, processes and procedures. Show less Provided technical assistance to technology end-users within the organization and make sure that the ICT infrastructure runs smoothly.• Network Services.Full range of technical assistance in server/network operations and administration.• Email Services.Ensure Office 365 Email cloud platform is up and running.• Internet services.Maintain internet availability to all users.• Access Control, Time, and Attendance.Time and Attendance; ensure real-time sync with the server database.• Oracle Applications &Database.Daily Tape Backup of the Oracle Database.Ensuring that the Disaster Recovery Server is Functioning at all times.• Telephony Services.Programming and incorporation of new lines/Extension lines.• Systems Operations and Support.Daily system monitoring, verifying the integrity and availability of all hardware. Show less Got hands-on experience as well as exposure to the different aspects of information technology within the organization.• Software and Hardware support.• Data center management.• Configuring network devices.• Oracle Database front-end assistant.• Network and computer security.• Logging all IT problems on the service desk.• Liaising with an external support company.• Input into one-off projects such as database development.• Input into ICT acceptable use policy development.• Overseeing file management on centralized resources and individual workstations. Show less

  • ICT Officer

    Jan 2023 - now

  • ICT Assistant

    Oct 2021 - Dec 2022

  • ICT Technical Support

    Feb 2020 - Sept 2021

  • ICT Intern

    Feb 2019 - Jan 2020