Vitoria Flores

Experience

• 

  Stefanini Brasil

  Dec 2020 - now

  I work as a Technical Leader, managing operational issues for the N1 team that supports the AGCO client, responsible for handling tickets and providing support to VIP users. My main responsibilities include analyzing team performance reports and metrics, monitoring internal audits, identifying process gaps, and developing documents and training for new demands.I utilize specific skills such as leadership and people management, creating Excel reports, data management, and user permissions. I oversee an operational team of five members, tackling challenges such as resolving and identifying potential operational issues.Throughout my career, I've acquired essential competencies such as user and group management in Active Directory, user creation and management in Ariba, group management in Microsoft Intune, SCCM configuration, and printer configuration and management.I hold a certification from the Leadership Academy, where I gained knowledge in personnel management, financial management, soft skills, and communication. I participate in the Influencers Stefanini project, enhancing my creativity, communication skills, and engagement with the public.I contribute to the company's and my team's success by serving as the focal point between the team and my manager, facilitating communication with clients and other IT teams. Show less Upon being promoted to analyst role within the N1 team for client AGCO, I continued my duties from my internship, including user creation and management in Ariba, and access management in systems like SAP EWM, JD Edwards, and network users. In addition to these responsibilities, I took on the role of call dispatcher, coordinating requests from both our team analysts and other client teams. My role involved identifying and standardizing call information to ensure efficient resolution.I began providing user support via phone (help desk), prioritizing VIP users for swift and effective assistance. My responsibilities expanded to include printer management, machine optimization, remote user support, BitLocker and VPN configurations, and some admin office user management. This experience significantly enhanced my technical skills, customer service abilities, and broadened my understanding of IT operations in corporate environments. Show less During my internship experience as a part of the N1 team for the client AGCO, I played a crucial role in the creation and management of users on Ariba, a key platform for procurement and supply chain management. My responsibilities included not only the initial configuration of users but also the ongoing management of access, ensuring that permissions were assigned according to the needs of each role.Additionally, I expanded my scope of work to include access management in critical systems such as SAP EWM and JD Edwards, as well as network users. My tasks included password resets and account unlocks, ensuring that all users had continuous and secure access to the systems necessary for the efficient performance of their duties. This experience provided me with an in-depth understanding of access management practices and the importance of security and operational efficiency in corporate environments. Show less

  • Team Leader

    Sept 2023 - now

  • Information Technology Support Analyst

    Nov 2022 - Sept 2023

  • Information Technology Intern

    Dec 2020 - Nov 2022