Tyler Studna

Experience

• 

  Charter Communications

  Sept 2013 - now

  -Led a diverse technical workforce comprised of ~275 employees, including 5 managers and 22 supervisors, that span the state of Nebraska and across the Greater Kansas City Metro.- Developed, implemented, and maintained processes and business strategies that led to direct, customer-impacting changes within the technical operations of the business.- Provided leadership, mentorship, and guidance to a leadership team by tailoring various development strategies to their individual needs.- Oversaw budgetary planning and resource allocation to meet operational needs while maximizing cost-effectiveness and ROI.- Cultivated strong relationships with internal stakeholders, including cross-functional teams, regional leadership, and executives to ensure alignment was maintained between local processes/goals and regional/corporate standards.-Implemented strong attrition guardrails rooted in effective recruitment, an engaging onboarding experience, and long-term investment of every employee.- Oversaw multiple major changes in strategy and business practices as they were implemented at the local level, ensuring that buy-in was achieved from the workforce in each movement to obtain and maintain the goals of each adjustment. Show less - Managed multiple teams over the course of this tenure, including Field Operations (BAU), Enterprise, Contractor Support, and Technical Quality Assurance.- Oversaw teams that varied in size (~10 to 70 technicians and ~2 to 6 supervisors) that serve the Kansas City Metro and state of Nebraska.- Developed and implemented new processes and strategies to affect change in multiple metrics/KPIs, including scheduling, quota management, repeat truck rolls, compliance standards, etc. that would consistently result in an improved customer experience and performance level for a given team.- Coached and developed new and tenured leaders through development plans, trainings, and direct mentorship.- Managed inventory, customer premise equipment, and fleet to ensure proper organization, auditing, and maintenance was achieved on a daily basis.- Acted as a peer leader and liaison for Field Operations by forming partnerships and relationships across multiple businesses functions that would eventually be channeled into joint-venture strategies, new processes, and increased harmony within the operations structure of the business. Show less

  • Director, Field Operations

    Sept 2023 - now

  • Manager, Field Operations

    Mar 2021 - Sept 2023

  • Supervisor, Field Operations

    Jun 2018 - Mar 2021

  • Technician

    Sept 2013 - Jun 2018