Abdurhman Abbas

Experience

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  Air Canada

  Feb 2019 - Apr 2019

  Billingual Customer Service Agent

  • Directed over 100 guests with providing information, making travel itineraries which include changes and cancellations of their air and hotel travel plans.• Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.• Assist pre-boarding passengers and provide information on flight schedules and routes Show less

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  WestJet

  Jul 2019 - Nov 2020

  Guest Service Agent

  • Responsible for assisting guest 50-70 guests a day with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.• Utilized e-mail, phone, and in-person communication channels to give and receive orders during irregular operations.• Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures. Show less

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  Health Connect

  Sept 2021 - now

  Co-Founder

  -Driving impactful advertising campaigns in the medical sector, specifically targeting dental practices, to increase practice revenue by 30% or more.-Leveraging strategic media buying and compelling content creation to convert audience engagement into tangible growth and profitability.-Utilizing data-driven insights and industry expertise to tailor marketing solutions that resonate with dental patients, ensuring consistent and sustainable business expansion.-Committed to elevating dental practices through innovative advertising approaches, maximizing ROI, and fostering long-term client success. Show less

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  Kiwi Grocery

  Jan 2022 - Apr 2022

  Operations Intern

  -Successfully built and developed strong relationships with multiple vendors nationwide, resulting in improved client service, cost savings, and overall reputation of the growing business within the industry.-Coordinated with our three Calgary warehouses, regarding warehouse orders, assisting drivers throughout the entire order life cycle, and offering vendor support, resulting in increased efficiency and maintenance of a 100% order fulfillment rate. -Effectively communicated the service offerings and detailed data presentations to relevant vendors, resulting in increased customer satisfaction, improved collaboration, and confidence in working with the organization. Show less

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  YYC Cycle Spin Studio

  Oct 2022 - Apr 2023

  Digital Marketing Intern

  -Monitored engagement on all social platforms and identified what types of content perform best with audiences and adjusted the social media strategy accordingly, resulting in increased engagement and a growing following.-Used storyboards and supported creative copywriting to create weekly stories on the company’s social media that boosted engagement by 15% within 2 weeks -Created weekly analytics reports (via MS Excel) of our social media channels’ engagement on Instagram, Twitter, TikTok, Facebook, and LinkedIn, presenting the findings to managers to help discover gaps in our social media marketing Show less

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  Young Canadians for Resources

  May 2023 - Sept 2023

  Director/ Videographer

  -Direct and create a compelling documentary showcasing the growth of students in the Young Canadian Resources Group's summer program.-Capture and document key moments and events throughout the program, highlighting participants' achievements and personal growth.-Create engaging social media content, including videos, photos, and narratives, to be shared on the organization's platforms.-Manage and update social media accounts, engaging with the audience and analyzing metrics to enhance audience reach and engagement. Show less