Khalid Alotaibi

Experience

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  Saudi Bin Ladin

  Feb 2012 - Apr 2013

  Safety Officer

  *Provide a workplace free from serious recognized hazards and comply with standards, rules and regulations issued under the OSH Act.*Examine workplace conditions to make sure they conform to applicable OSHA standards.*Make sure employees have and use safe tools and equipment and properly maintain this equipment.*Use color codes, posters, labels or signs to warn employees of potential hazards.*Employers must provide safety training in a language and vocabulary workers can understand.*Provide medical examinations and training when required by OSHA standards. Show less

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  ARASCO

  Jun 2013 - Mar 2014

  Service Desk Specialist IT

  • Assist with 1st Line Support to all users, via the telephone, remotely and desk side (as required).• Assist Help Desk customers with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installs/configure IP phone / setup LYNC Account• Provide first level contact and convey resolutions to customer issues• Properly escalate unresolved queries to the next level of support• Track, route and redirect problems to correct resources• Update customer data and produce activity reports• Walk customers through problem solving process• Follow up with customers, provide feedback and see problems through to resolution• Utilize excellent customer service skills and exceed customers’ expectations• Ensure proper recording, documentation and closure• Recommended procedure modifications or improvements• Preserve and grow your knowledge of help desk procedures, products and services Show less

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  Ministry of Justice

  Mar 2014 - Aug 2016

  IT.Technical Specialist

  *Oracle REP System*Configure VPN Connection *Maintain daily performance of computer systems.*Respond to email messages for customers seeking help.*Walk customer through problem-solving process.*Install, modify, and repair computer hardware and software.*Run diagnostic programs to resolve problems.*Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.*Install computer peripherals for users.*Follow up with customers to ensure issue has been resolved.*Gain feedback from customers about computer usage.*created account for new users and give him Permissions in active directory * shared files Permissions Show less

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  Ministry of Justice - KSA

  Aug 2016 - now

  IT Specialist