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Michelle Smernoff

Michelle Smernoff

Inside Sales Manager

Followers of Michelle Smernoff230 followers
location of Michelle SmernoffMount Prospect, Illinois, United States

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  • Timeline

  • About me

    Customer service Manager

  • Education

    • Oakton College

      -
      Computer Science

  • Experience

    • CompuCom

      Jan 1992 - Jan 1996
      Inside Sales Manager

      -Led two support teams for a branch, handling the Chicago customer base, managing projects, and large equipment rollouts/implementations.-Maintained credit and collections, with responsibility for overall customer satisfaction.

    • Hartford Computer Group

      Jan 1996 - Jan 2000
      Director of Operations

      -Managed the support for operational programs and processes, keeping costs under budget.-Project managed the outsourcing of product distribution, establishing key business procedures.-Managed inside sales and sales operations, with additional responsibility for purchasing, inventory management, SAP implementation, and process development.-Doubled customer satisfaction rating while nearly halving input errors and returns.-Hired and trained over 20 staff members in 4 months for a support center expansion.-Designed and managed system and support requirements, including testing protocols for SAP implementation within six months.-Implemented a companywide initiative for process and procedural improvements to save time, contacts, and cost.-Developed new sales commission reporting system that decrease commission payment times in half. Show less

    • M & J Electric and General Contracting, Inc.

      Jan 2002 - now
      Office Manager

      Responsible for office operations, HR, payroll, customer service, invoicing, collections, product inventory and management, plan review and takeoffs, equipment maintenance and asset management.

    • En Pointe Technologies

      Jan 2002 - Jan 2003
      Sales Operations manager

      Managed the post-merger integration of the services organization of a new acquisition. Performed customer demonstrations of e-procurement tool for online ordering.

    • Lancer Corporation

      Jan 2008 - Jan 2011
      Operations/Customer Service Manager (ABS)

    • Advanced Beverage Solutions

      Aug 2008 - Aug 2017
      Customer Operations Manager

      Lancer Direct is a distributor of beverage equipment and parts. I am the Customer Operations manager.

    • MCC Label

      Sept 2017 - now
      Customer Service Manager

  • Licenses & Certifications

    • Six Sigma Yellow Belt

      Management and Stragic Institute