Michele Balestri

Michele Balestri

Service Delivery & Continual Service Improvement Manager

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  • Timeline

  • About me

    Service Delivery & Continual Improvement Manager at ABB

  • Education

    • Politecnico di Milano

      1991 - 1997
      Master's degree in Computer Science Engineer Processing System and Artificial Intelligence
  • Experience

    • ABB

      Nov 2020 - now
      Service Delivery & Continual Service Improvement Manager

      Accountable for Continual Service Improvement Practice, responsible to implement and monitor guidelines and techniques that ensure a continual improvement of processes, services and the organizational structure within ABB GBS IS. Responsible for the improvements of the IS Service Performance Excellence owned processes. Focused to increase efficiency, effectiveness, maturity and cost effectiveness.

  • Licenses & Certifications

    • IGNITE Essentials

      ABB
      Jun 2022
      View certificate certificate
    • ITIL 4 Strategist Direct, Plan & Improve

      PeopleCert
      Sept 2021
    • EXIN BCS SIAM™ Foundation

      EXIN
      Sept 2020
    • ITIL 4 Foundation

      PeopleCert
      Mar 2019